What are the responsibilities and job description for the Information Technology Support Specialist position at Photon?
Greetings.!,
We hope you are staying safe. We are hiring a IT Support & Office Admin to join our Digital Engineering team.
Who are we?
For the past 20 years, we have powered many Digital Experiences for the Fortune 500. Since 1999, we have grown from a few people to more than 4000 team members across the globe that are engaged in various Digital Modernization.
For a brief 1 minute video about us, you can check https://youtu.be/uJWBWQZEA6o.
What we are looking for:
IT Support & Office Admin
Dallas, TX
in Support and maintain user workstations, printers, wireless client devices, laptops, docking stations, monitors and other peripherals.
- Provide support for the company's phone system & Print devices.
- Manage & maintain all end-user workstations, laptops and peripheral devices for all company locations and for remote sales employees
- Maintain a current hardware and software inventory for all systems
- Perform periodic maintenance to all desktops, laptops and peripherals to ensure that systems are up to date and functioning optimally
- Provide end-user support for all company applications and technology assets
- Achieve timely resolution of all issues
- Assist with training of users on systems / processes
- Catalogue, rotate and maintain backup media for all systems and locations
- Create and administer logins for all employees for all systems
- Support continuous improvement by researching new technologies / techniques to improve business processes and efficiency
- Manage & monitor anti-virus to ensure all company computers are updated & protected
- Maintain the IT asset database, work with accounting staff to ensure all assets are capitalized and accounted for at all times
- Assess, debug and resolve hardware/technical problems associated with laptops
- Support MD’s home IT Infra in US locations
- Checking the Bandwidth od ISP’s of all US offices locations daily.
- As mentioned in the Qualifications VC functional checks as per Checklist should be done periodically and upgrade the firmware’s.
- Check all the Critical IT Devices is in Contract with OEM’s
- Evaluating the best solutions and cost optimizing solutions for the IT Projects.
- Facility management Handling the upkeep of all Photon offices at all locations in the US.
- Office improvements: Any renovations based on Project requirements to be handled
- New office setup: Setting up new offices starting from finding the appropriate space till execution of fit outs
- Manage the reception area and staff to ensure effective communication both internally and externally
- Provide office guests with a hospitable experience
- Supervise the maintenance of office areas, equipment, and facilities
- Interact with IT, phone and building personnel as needed
- Dealing with landlords and contractors for the execution of new space or Renovation, New or Renewal of Leases
- Asset Management: Managing Assets and Maintaining records
- FedEx - Domestic and international shipping of all IT Assets, Documents
- Photon Guest house – Managing and Maintaining of Company/Directors owned/Rented Guest houses currently at NY, Chicago, and SFO.
- Assisting bosses (CEO and CTO) on their requirements.
- Flexible with their schedules
- Support during weekends/holidays when there is a business requirement
- Deal with agent to find office space when required
- Flexible to Travel to other Locations when there is business requirement
- Proficient in Ms Office
- Prepare Reports
- Monitor and Control cost
