What are the responsibilities and job description for the Phone Triage (LPN/CMA) position at Physicians' Primary Care of Southwest Florida?
Physicians’ Primary Care of Southwest Florida is a premier physician-owned and managed primary care practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage (LPN/CMA) for our Pediatrics division located in Fort Myers, FL. Schedule is Monday-Friday, Day Shift with Alternating Weekend Coverage.
Sample of Duties:
- Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.
- Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.
- Perform medication prior authorizations.
- Assist patients in scheduling preventative services.
- Assist with patient education as needed.
- Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.
- Assist clinical staff as needed to avoid interruption of delivery of services to patients.
- Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.
- Schedule referrals and appointments for specialized testing and procedures as requested.
- Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards.
Minimum Requirements:
- A valid and current State of Florida license to Practical Nurse (LPN) or certification as a Medical Assistant (CMA/RMA)
- Excellent attention to detail and the ability to record information accurately
- Ability to handle all calls in a professional and compassionate manner
- One year of clinical office experience or a combination of medical education and work experience
- Prior pediatric experience is highly desirable
- CPR certification or ability to obtain upon hire
PPC Offers:
- Over 26 years of serving our Southwest Florida community
- Award-winning physicians
- Ability to advance and grow within our organization
- Health, dental, vision, disability and life insurances
- 401(k) with company match
- Free financial advising
- Paid Time Off (PTO)
- Paid holidays
- Uniform allowances at hire and each anniversary
- Company paid CE courses with CEdirect
- Reimbursement for position required certifications and/or license
- Employee Assistance Program (EAP)
- Employee Resource Assistance Program (ERAP)
- Discounted legal and document services
- Milestone gifts
- Employee appreciation events and gifts
Want to learn more about Physicians’ Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!
Physicians Primary Care of SWFL participates in E-Verify. Go to https://www.ppcswfl.com/wp-content/uploads/2023/06/E-Verify_Participation_Poster_Eng_Es-06.22.23.pdf for more information.