What are the responsibilities and job description for the Onboarding Specialist position at Picklr Franchise - Utah?
Company Overview
At The Picklr, we’re more than just a place to play pickleball—we’re building the future of the sport. With state-of-the-art indoor clubs, a best-in-class member experience, and a vibrant franchise system fueling rapid growth, The Picklr is redefining how people connect, compete, and thrive through pickleball.
Our mission is to make pickleball accessible, inspiring, and unforgettable. We’re a brand built on hustle, heart, and community—and we’re just getting started.
Position Overview
We are seeking a detail-oriented and energetic Onboarding Specialist to lead the franchise onboarding process from post-sale through the grand opening. This role is critical in setting up new franchisees for success by ensuring they receive the support, tools, and guidance needed to launch and operate their pickleball facility smoothly and in line with our brand standards.
What You'll Do
- Serve as the primary point of contact for new franchisees from signing through opening.
- Develop and manage a structured onboarding program, including project timelines, checklists, and training modules.
- Coordinate with cross-functional teams (real estate, construction, marketing, operations, and training) to ensure franchisees progress smoothly through each milestone.
- Deliver onboarding webinars, one-on-one support sessions, and periodic check-ins.
- Track and report onboarding progress, flagging delays and providing proactive solutions.
- Assist with the setup of required technology platforms, brand materials, and operational systems.
- Work collaboratively with other headquarter teams to ensure the franchisees within the onboarding process are up to date with the latest, applicable areas of the business
- Be the primary liaison between headquarters and franchisees when they are in the onboarding process
- Ensure franchisees are fully trained and equipped to uphold brand values, service standards, and operational excellence.
- Create, maintain, and improve onboarding documentation, playbooks, and tools.
- Foster strong, lasting relationships with franchisees and act as their advocate within the organization.
What You Bring
- 1 years of experience in franchise onboarding, operations, or training (multi-unit franchise experience preferred).
- Strong project management and organizational skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple onboarding tracks simultaneously.
- Familiarity with CRM and onboarding tools (e.g., HubSpot, Asana, Delightree, or equivalents).
- Experience working in the fitness, hospitality, or sports sectors is a plus.
- Passion for pickleball or active lifestyles is a big bonus!
- Full time availability: 30-40 hours per week
- Occasional availability to work holidays, nights, early mornings, and weekends for International markets
- Flexible schedule
Why The Picklr?
- Be at the forefront of one of the fastest-growing sports in America.
- Join a purpose-driven, tight-knit team that knows how to work hard and play hard.
- Help shape a brand that’s making waves in sports, wellness, and community.
- Competitive compensation and performance-based incentives.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Complimentary Picklr membership.
- Weekly team lunches, office snacks, and occasional on-court battles.
- A company culture that values ownership, grit, and having a blast along the way.
*This role is required to be in Utah and work in office 2-3 days per week*
Ready to serve something big?
Apply today and help us build the future of pickleball—one court, one franchise, one win at a time.
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