Program Manager

Overview

170 Years Strong. Industry Leader. Global Impact. At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.

The Program Manager is responsible for serving as a liaison between Pinkerton and the client, developing and maintaining strong relationships, and effectively addressing client needs and concerns. The Program Manager will coordinate the client’s service delivery functions and will plan and oversee projects to ensure they are completed within budget.

Responsibilities

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Serve as the client liaison and manage ongoing client relationships.
• Ensure all services are conducted in a timely and professional manner and aligned with Pinkerton’s Service Delivery Standards.
• Assist the Director or other region team members with ongoing client service needs.
• Address client questions and/or concerns quickly and effectively.
• Manage account performance, P&L, and KPIs and regularly review evolving client needs and industry trends to improve future results.
• Manage account dynamics, including scenario analysis planning and practice to help identify possible uncertainties.
• Oversee embedded personnel who are delivering direct services to the client.
• Communicate employee performance concerns and/or project status updates to all stakeholders.
• Conduct Quarterly Business Reviews with the client and other Pinkerton management.
• Coordinate with the service delivery functions of Pinkerton and various assignments as requested by the client.
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Prepare a budget based on the scope of work and resource requirements.
• Determine and define project scope and objectives and predict resources needed to reach objectives and manage resources effectively.
• Develop and manage a detailed project schedule, work plan, and track project costs to meet the budget.
• Provide project updates consistently to various stakeholders about strategy, adjustments, and progress.
• Utilize industry best practices, techniques, and standards throughout the entire project execution.
• Monitor progress and make adjustments, as needed.
• Measure project performance to identify areas for improvement.
• All other duties, as assigned.
  
  

Qualifications

Bachelor’s degree preferred with diverse business-related experience across all industries with knowledge of the procurement management process with an emphasis on win-win solutions or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Client relationship management skills.
• Project management skills.
• Solid analytical skills.
• Resourceful and able to solve problems creatively.
• Effective written and verbal communication skills.
• Able to organize workload for effective implementation.
• Able to carry out responsibilities with little or no supervision.
• Able to interact effectively at all levels and across diverse cultures.
• Able to manage the sales cycle from sales leads to contract completion.
• Serve as an effective team leader.
• Able to adapt as the external environment and organization evolve.
• Computer skills; Microsoft Office.
  
  

Working Conditions

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting and/or walking.
• Travel, as required.
  
  

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefits

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.

Posted Salary Range

USD $140,000.00 - USD $140,000.00 /Yr.