What are the responsibilities and job description for the Member Services Representative position at PINNACLE FIT CLUBS LLC?
Job Details
Description
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Schedule
- Part Time
- Friday, Saturday, & Sunday: 10:00 PM to 6:00 AM
- 8-hour shift
Benefits
- FREE Black Card Membership!
- 401k plan after 3 months of service
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
Qualifications
- A passion for fitness and health!
- Upbeat and positive attitude.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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Preferred Qualifications
- Customer service background preferred.
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Supervisory Qualifications
This position has no supervisory responsibilities.
Work Environment
This job operates in a gym and in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This role routinely works with standard gym equipment, like weights, weight machines, treadmills, stationary bikes, ellipticals and other similar machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
- This job requires the employee to lift 50 pounds occasionally.
- While performing the duties of this job, the employee will occasionally encounter hazardous chemicals during their shift.
