What are the responsibilities and job description for the Hotel General Manager position at Pinnacle Hospitality LLC?
This position could be at our hotels in Greenville or Spartanburg
The General Manager (GM) is responsible for overseeing all aspects of hotel operations, including guest services, staff management, financial performance, and business development. This leadership role involves setting strategic goals, implementing policies and procedures, and ensuring exceptional guest experiences. The GM leads a team of department heads and frontline staff, fosters a positive work culture, and drives profitability while maintaining high standards of service and hospitality.
Essential Functions:
· Provide strategic leadership and direction to all hotel departments, ensuring alignment with organizational goals and objectives.
· Oversee daily operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and administration.
· Develop and implement strategic plans, budgets, and performance metrics to achieve revenue targets and profitability goals.
· Recruit, train, and manage department heads and frontline staff, fostering a culture of teamwork, accountability, and excellence.
· Monitor key performance indicators (KPIs), financial metrics, and guest satisfaction scores to identify areas for improvement and implement corrective actions as needed.
· Foster a culture of exceptional guest service and hospitality, ensuring that guest needs are met and exceeded throughout their stay.
· Maintain effective communication with corporate management, ownership, and stakeholders, providing regular updates on hotel performance and initiatives.
· Ensure compliance with all relevant laws, regulations, and company policies, including health, safety, and security standards.
· Develop and maintain relationships with key stakeholders, including guests, vendors, suppliers, and community partners.
· Stay informed about industry trends, market conditions, and competitor activities, and adjust strategies accordingly to maintain a competitive edge.
· Must adhere to the company's grooming, uniform, and dress code policies.
· Assist with varied projects as assigned.
· Other duties as assigned.