Operations Support Representative

Operations Support Representative

Reports to Area Director with dotted line Operations Support Manager

Description:

The Operations Support Representative (OSR) will be responsible for posting customer payments, organizing and coordinating propane delivery and service requests, updating customer accounts, assisting with inventory management and managing the daily deposit process for their respective areas.

Essential Job Functions

• Posts all orders for the area in a timely manner
• Verifies propane orders & contracts are entered into system correctly.
• Manages general updates to customer account profiles
• Posts all sales transactions in accounting software. Sales can come in from driver handheld devices, via phone, website and/or service center walk-ins.
• Updates daily deposit and inventory reports and the related paperwork to track all payments received within their assigned region or area.
• Works closely with Accounts Receivable, Operations and the Customer Success teams to ensure processes are being followed and customer issues are efficiently resolved.
• Works closely with Logistics to assist with routing and forecasting.
• Secondary task is to support the local customer care team in customer resolution and during peak, order taking may also be required
• Supporting colleagues in adjacent teams, Operations Support and Internal sales, as required

Competencies

• Communication: must be able to effectively communicate with teammates, managers and customers.
• Interpersonal Skills: demonstrates the ability to understand relationship-orientated aspects of social effectiveness and to operate in a variety of social exchanges
• Teamwork: possesses the ability to work together toward a common vision and collaborate with cross-functional teams.
• Accounting/Finance: Must be comfortable working with basic math and accounting principles and be proficient in Microsoft Excel.
• Ownership: Willing to take initiative and believe that taking action is not someone else's responsibility. Be accountable for the quality and timeliness of an outcome.

Performance Measurements

• Demonstrates appropriate organizational skills and strong attention to detail to ensure that orders and payments are accurately recorded & account information stays up to date
• Has a friendly, proactive, “can-do” attitude with customers and colleagues
• Consistently delivers quality work during allotted timeframes
• Independently performs tasks of a routine nature
• Understands and ensures compliance with company policies and procedures

Qualification and Requirements

Education: High School diploma, GED

Experience / Abilities:

• Effective communication skills and ability to interact with all employees and customers
• Ability to remain organized and focused with strong attention to detail while working in a fast-paced environment.
• Worked in a customer service or operations administration environment for min 2 years
• Comfortable working with numbers, data and basic finance and accounting tasks and principles.
• Experience with ERP systems, RCC and/or Salesforce preferred, but not required
• Proficient in Microsoft Office Suite, especially Excel.
• English, fluent proficiency, verbal and written. Knowledge of Spanish an advantage
• Familiarity with propane business preferred, but not required.

Travel and Hours

• This position is full-time, standard operating hours
• Minimal travel may be required with this position as part of support responsibilities within an assigned region
• Overtime must be expected during peak season