What are the responsibilities and job description for the Inbound Sales & Account Manager position at PinProsPlus?
About Us
At PinProsPlus, we’re passionate about helping customers express their identity and brand through high-quality custom pins and promotional items. Our operations depend on seamless coordination between invoicing, purchasing, and financial documentation—and that’s where you come in.
Role Overview
You’ll be the front line for incoming customer inquiries. Whether it's a first-time pin buyer or a returning client with a fresh design, you'll guide them through the process, provide quotes, and ensure their order experience is seamless, friendly, and personalized.
Key Responsibilities
Lead Engagement & Conversion
- Respond to inbound leads via phone, email, and website inquiries
- Qualify customer needs and provide product recommendations
- Convert inquiries into sales by delivering accurate quotes and creative solutions
Product Guidance & Quoting
- Assist customers in choosing the right materials, sizes, and design options
- Generate and present quotes based on product specs and quantities
- Collaborate with the design team to ensure expectations are met
Order Coordination
- Submit order details into production systems
- Keep customers updated on order status, production timelines, and delivery
- Coordinate with operations to ensure on-time fulfillment
Qualifications
- Strong communication and customer service skills
- Experience in inbound sales, account management, or similar role
- Ability to build rapport quickly and understand customer goals
- Comfort with CRM systems and email tools
- Detail-oriented with a drive for follow-through and accuracy
Bonus Traits
- Experience in custom product sales or eCommerce
- Familiarity with design concepts and production terms
- A collaborative attitude and a touch of creativity