What are the responsibilities and job description for the Service Now Consultant position at PIXIE?
We are seeking a ServiceNow Now Assist Specialist to lead the implementation, configuration, and optimization of ServiceNow's GenAI-powered Now Assist across ITSM, CSM, HRSD, and FSM modules. The ideal candidate will have hands-on experience with ServiceNow’s AI and Virtual Agent frameworks, leveraging Generative AI to enhance user experiences, automate workflows, and drive operational efficiency.
Key Responsibilities:
- Configure and deploy Now Assist across ServiceNow modules (e.g., ITSM, CSM, HRSD).
- Leverage Generative AI for intelligent summaries, response generation, and solution suggestions.
- Integrate Now Assist with Virtual Agent and knowledge management.
- Collaborate with stakeholders to enhance self-service and automation using Now Intelligence tools.
- Monitor AI model performance, user interactions, and continuously optimize experiences.
Requirements:
- 3 years of ServiceNow experience, ideally in AI/ML or Virtual Agent projects.
- Familiarity with Now Assist, Now Intelligence, and GenAI capabilities within the Now Platform.
- Experience with ITSM, CSM, or HRSD modules.
- Strong analytical, configuration, and scripting skills (JavaScript, Flow Designer).
- ServiceNow certification(s) preferred (e.g., CSA, CIS-ITSM, Virtual Agent).
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