What are the responsibilities and job description for the Customer Service Support Staff position at Pizza Luce?
Pizza Lucé Duluth is looking for enthusiastic, high energy and experienced people who love to work hard and have fun in a fast pace, high-volume atmosphere. Our support staff takes pride in providing the best possible customer service to our guests by supporting their co-workers in their roles.
AVAILABILITY: Part-time, Weekends Shifts Available
WHAT WE OFFER YOU:
- FREE on-the-shift meals!
- Employee discount at your main store
- A supportive environment committed to work/life balance
- Enjoy fun company parties & events
- Eligibility for paid days off
- Health, Dental, Vision & Accident Insurance
- Medical & Dependent Care FSAs
- 401k Retirement Plan with company match
- Enjoy Christmas Eve, Christmas Day, Easter, and Thanksgiving- our restaurants are CLOSED on these holidays
- Time-and-a-half pay on New Year's Day, Memorial Day, Fourth of July, and Labor Day
- The rich and diverse culture
- On-the-job training and development at a company with a good reputation in the industry
WHAT THE JOB ENTAILS
- Greet the customers in a timely fashion with warmth and sincerity.
- Help customers navigate the menu and answer questions or make recommendations.
- Address customer issues or concerns promptly and professionally.
- Answer phones and enter customer food orders into the POS system.
- Assist delivery drivers with packing cold items and labeling.
- Work collaboratively with servers, bartenders, hosts, bussers, and others to deliver an excellent customer service experience.
- Perform miscellaneous cleaning tasks and other side work as needed (e.g. sweeping, mopping, taking out the garbage).
BASIC REQUIREMENTS:
- Command of the English language.
- Ensures every guest has the complete Pizza Lucé experience.
- Upbeat and friendly personality.
- Previous customer service and restaurant experience is a plus.
- Knowledge of basic restaurant hospitality and a fully engaged, service-minded attitude.
- Able to stand for 10 hours and lift 40 lbs.
- Must have a team attitude and be alert to the needs of co-workers and guests.
We at Pizza Lucé have been proudly serving up some of the best pizza, hoagies, salads, vegan and gluten-free items in Minnesota since 1993. Way back then we began as a small pizzeria in the Minneapolis warehouse district and have won many awards and accolades over the years for our award-winning pizza and guest service. We serve up awesome food made from fresh ingredients, original recipes and happy team members and we are strongly dedicated to the diversity of our vegetarian, vegan and gluten-free menu items.
At Pizza Lucé we are just as proud of where we work and are committed to a quality work environment and supporting our community and local arts and music. The strengths and diversity of our team members are core ingredients that make up the excellence in our menu items and our guest service.
These days we’ve grown from one small pizzeria to nine full service pizza restaurants with dine-in, delivery and pickup in the Twin Cities and Duluth. We remain just as dedicated to the quality of our menu and our workplace and see both as keys to our success. We’re always looking for new people to join our team!
Bring your skills and get some skills. If you’re interested in starting a conversation about the opportunities with Pizza Lucé, apply today!
Pizza Lucé is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
