What are the responsibilities and job description for the Applications Support Analyst position at Placon Corporation?
We are seeking a highly skilled and motivated Application Support Analyst to join our team.
The Applications Support Analyst plays a critical role in managing and enhancing the company's enterprise technology landscape. This individual ensures that business requirements for our applications environment are effectively translated into solutions that drive efficiency, innovation, and business growth. Working closely with cross-functional teams, they serve as a bridge between business needs and technology solutions.
Key Responsibilities:
- Demonstrate initiative when developing processes and solutions leveraging applications such as Oracle E-Business Suite (EBS), Oracle Cloud, Salesforce or others.
- Work to ensure optimal utilization of our business application's core functionality by building scalable solutions, minimizing customizations, and documenting solutions / best practices.
- Develop test cases, coordinate regression testing, manage bug tracking, and interface with vendors to ensure reliable system maintenance and implementation.
- Participate in analysis, requirements gathering, system design, and continuous improvement initiatives to create sustainable application architecture and solutions.
- Conduct software evaluations, provide technical analysis, and implement systems or processes to meet the company's strategic technology and company objectives.
- Serve as an SME when advising on application and supporting technology purchases for projects or environment upgrades / modifications.
- Coordinate aspects of IS projects including planning, design, implementation, and project management.
- Work closely with peers, user groups, and leadership to ensure accurate, on-time execution of deliverables.
Education
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
Experience
Minimum of 3 years as an Applications Support Analyst, Business Analyst, or other similar IT role.
Desired Skills:
- Strong SQL or PL/SQL skills.
- Proficiency in ERP platforms, namely Oracle E-Business Suite (EBS) or Oracle Fusion.
- Experience with the integration of other applications with Oracle.
- Prior experience with data visualization applications such as Microsoft Power BI, Snowflake, or Fivetran.
- Comfortable working with tools such as Microsoft Office, Asana, Confluence, and Toad.
- Background involving Lean, Six Sigma, or ITIL methodologies is desirable.
- Excellent adaptability, organization, and communication skills.
- Experience in a manufacturing environment is a plus.
This job description reflects the current assignment of essential accountabilities and is not meant to be all-inclusive. Duties and responsibilities may be assigned or reassigned to this job at any time and may be modified to reasonably accommodate an individual with a disability or for other reasons.