What are the responsibilities and job description for the Customer Care Associate position at Plains Commerce Bank, Inc.?
Customer Care Associate
Qualities of the successful candidate include:
- Bilingual abilities are preferred.
- Must be a mature, responsible individual with a professional appearance, be dependable and take pride in their work.
- Attention to detail is a must in this position.
- General PC knowledge and the Internet is required, must be capable of accurate typing, and learning various computer software programs.
- Familiarization with loan documentation requirements is helpful; however, loan documentation will be under the supervision of a Mortgage Banker so detailed knowledge is not a mandatory prerequisite.
- Must enjoy helping customers and fellow employees.
- Must be trustworthy and maintain a high level of confidentiality.
- Must be able to multi-task and work under stress and pressure.
- Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
Responsibilities of this position include (but not limited to):
- Answer incoming customer inquiries.
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Perform data entry to document and update information.
- Perform various administrative duties such as scanning and filing of documents.
- Must be able to communicate effectively, get along with co-workers and deal with colleagues effectively and professionally.
- Practices branch security procedures and protects customer confidentiality and privacy.
We offer a competitive benefits package that includes Medical, Dental and Vision; FSA or Dependent Care; Supplemental Accident, Hospital, or Critical Illness Plans; Employer paid Life Insurance, STD, and LTD; Additional Voluntary Life Insurance Options. Vacation, Sick and Volunteer leave; 401K and Profit Sharing.
Plains Commerce Bank is an Affirmative Action/Equal Opportunity Employer committed to providing equal employment opportunity without regard to an individual’s race, religion, color, gender, national origin, ancestry, age, sexual orientation, disability, or veteran status.