Trust Officer - Wealth Administration

The Wealth Administrator II or Trust Officer is responsible for the administration of trust and investment agency accounts according to each account’s governing instrument and pursuant to the Bank’s policies, procedures, and statutory requirements. Works within a team of administrators and strategists to identify and develop new business opportunities while maintaining the highest levels of service for existing clients. Maintains current knowledge on applicable regulations, statutes, and legal precedents.

Responsibilities

• Manages a set of wealth clients to develop an understanding of their goals, needs and risk tolerance. Uses knowledge on fiduciary duties, applicable laws, estate and financial planning to meet both client and bank goals.
• Responsible for leading client discussions within the realm of goals-oriented wealth management. Integrates technical expertise with information gathering and analysis to formulate solution-oriented advice for clients. Effectively communicates concepts to clients using easily understandable language.
• Provides dedicated client service through prompt, tactful, and diplomatic interactions; initiates regular client communication through written and verbal means.
• Develops and upholds a thorough understanding of Bank’s fiduciary standards and practices, applying fiduciary knowledge and judgment to fiduciary relationships. Adheres to internal policies, processes, and procedures to ensure prudent risk management and judgment. Identifies fiduciary risk concerns and seeks appropriate resolutions.
• Nurtures relationships with referral sources and external professional advisors to expand the business; identifies and fosters new business prospects. Engages in community and professional organizations representing the Bank, identifying opportunities to showcase the Bank’s expertise and leadership.
• Collaborates effectively with internal team members and external professional advisors to identify client needs and objectives, ultimately devising advice-driven solutions for clients.
• Travels as necessary to meet with clients, taking into consideration revenue generation, new business prospects, or servicing requirements.
• Actively participates in and completes all assigned training and development sessions/initiatives. Actively seeks out opportunities to expand knowledge through industry-related certifications, coursework, etc.
• Performs other duties as required.

Qualifications

• Bachelor’s degree in Business or other related field required OR a combination of equivalent, relevant work experience along with a high school diploma or GED required.
• At least 4 years of experience in wealth management or trust administration required.
• Certified Trust and Financial Advisor (CTFA) certification a plus.
• Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of customers, clients, and Bank personnel.
• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated team player with strong attention to detail, high level of accountability, and the ability to work independently.
• Strong computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom banking systems and applications.
• Ability to maintain a high degree of ethical standards and complete confidentiality at all times.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.