Operations Manager (Hagerstown, MD)

Operations Manager (Hagerstown, MD)

Location: Courtyard by Marriott Hagerstown

Company Overview:

Elevate your career with Plamondon Hospitality Partners! We are a dynamic and forward-thinking hotel management company dedicated to creating memorable guest experiences. We are currently on the lookout for a passionate Operations Manager to join our vibrant team at the Courtyard by Marriott Hagerstown property to drive our hotels success and ensure that every guest leaves with a smile.

Position Overview:

As the Operations Manager, you are a key player on our team, youll oversee all hotel operations, lead and inspire a talented team, and be a crucial part of our commitment to the Marriott brands reputation for excellence. Join us to take your career in hospitality to the next level!

What Youll Do:

• Enhance Guest Satisfaction: Deliver outstanding guest service, resolve concerns promptly, and set a welcoming tone across all departments, from the front desk to housekeeping.
• Lead and Inspire: Hire, train, and mentor a high-performing team that embodies Marriotts core values. Host regular meetings to keep everyone aligned on guest satisfaction goals.
• Ensure Operational Excellence: Oversee daily hotel operations to keep everything running smoothly, focusing on seamless transitions between departments and high service standards.
• Financial Management: Monitor budgets and expenditures, implement revenue-boosting initiatives, and manage resources to maximize value while upholding quality.
• Safety and Compliance: Ensure the property adheres to all health and safety protocols, creating a safe, comfortable environment for both guests and associates.

Qualifications:

• High school diploma or equivalent; post-secondary education in Hospitality, Business Administration, or related fields preferred.
• Minimum of four years of experience in hotel management or hospitality, with expertise in guest services, front desk, or housekeeping.
• Strong leadership skills with a proven ability to inspire and manage a service-driven team to meet quality standards and achieve guest satisfaction.
• Excellent communication, problem-solving, and interpersonal skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proficient in basic computer skills, job-specific software, and essential business functions, including mathematical reasoning and written communication.
• Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching and walking for up to 90% of the workday and lifting and carrying up to 60lbs.
• Must possess a valid drivers license, proper car insurance coverage for business related travel.

Why Join Us:

• Bi-Weekly Pay
• College Tuition and Gym Reimbursementto support your personal and professional growth
• Employee Discount Programs
• Opportunities for Growth: We love to promote from within, offering you a chance to advance your career
• 401(k) Retirement Plan plus match:Secure your future with access to our 401(k) program once you meet specific qualifications, helping you save for retirement.
• Comprehensive Benefits Package:Full-time employees enjoy medical, dental, and vision insurance, with options for both individual and family coverage. Eligibility is subject to a waiting period, ensuring you have access to the care you need after meeting the required timeframe.
• Referral Incentives:Earn rewards by referring friends and family to join our team, making it a win-win for everyone!
• Life Insurance Coverage:Protect your loved ones with our life insurance options, providing peace of mind for you and your family.
• Performance Bonus Program:Be recognized for your hard work with our bonus program, rewarding you for your contributions.
• Pet Insurance Options:Take care of your furry friends with pet insurance, ensuring they receive the care they deserve.
• Disability Insurance:Gain peace of mind with our disability insurance, providing support during unforeseen circumstances.
• Generous Paid Time Off and Holiday Pay:Enjoy a healthy work-life balance with paid time off and holiday pay, allowing you to recharge and spend time with loved ones.

Apply Now and Start Your Journey:

Ready to kickstart your career with Plamondon Hospitality Partners? Whether you're seeking your first job or a new opportunity in hospitality, we'd love to hear from you! Apply online or stop by one of our properties in person. Don't miss outjoin the Plamondon Hospitality Partners team today and be part of a company that values growth, teamwork, and exceptional service!

At Plamondon Hospitality Partners, we believe that diverse perspectives and backgrounds make our team stronger and more innovative. We are proud to be an Equal Opportunity Employer and are committed to fostering an inclusive environment for all employees. Plamondon Hospitality Partners participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. This ensures we comply with federal regulations while hiring the best talent for our team.