Club manager

JOIN OUR TEAM!

At One World Fitness (Planet Fitness), our focus i s always on doing the next right thing. This by making a positive impact in our communities to enhance people’s lives with an affordable, high-end fitness experience.

We Set the Tone as such task requires a team of inspiring, motivated, competitive, and hardworking go-getters. As one of the fastest-growing franchises and operators of fitness centers in the United States, One World Fitness is just getting warmed up.

Currently with 26 locations across the East / West Coast and expected to double the number within the next 3-4 years. We are continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future for the leadership of tomorrow.

Job Summary : The Club Manager will be responsible for (but not limited to)

The oversight of an assigned location, consistently driving revenue, up keeping cosmetic appearance, establishing team culture and their overall operations to ensure a world class member experience.

You will be accountable for mentoring / coaching a team of Member Services Representatives in a positive, motivating manner with continuous assistance in operational, sales, training, and future development sectors

Essential Duties and Responsibilities :

• Ensure your club is fully staffed, trained, and cleared to operate from the Assistant Manager down to the Member Services Representatives
• Create and establish a welcoming / non-intimidating atmosphere for members, prospect members, guests, and staff by keeping superior customer guidelines consistent daily.
• Recruit top talent to elevate overall club’s performance and contribute to company’s growth creating assets for future Management openings.
• Keep self-consistent leading by example and demonstrating proficiency in all sectors of the job.
• Consistent submission and accuracy in documentation pertaining to club operations, members, and staff, directed to H.R. / Executive Team.
• Keep self-up to date with any Planet Fitness Corporate training, Membership Promotions and new policies
• Run daily reports to analyze club’s performance, identify any decline or room for improvement, and sales low performers
• Invest time working with team to ensure their personal development in the organization; this includes coaching meeting / sessions, development plans, bench planning, keeping them accountable and retraining if necessary.
• Drive revenue through memberships, tanning lotions and retail sales
• Work cross functionally with the Regional Manager and Executive team to successfully apply all new updates, processes and OKR’s.
• Maximize member retention through ensuring high standards of customer experience and cleanliness, as well as education in utilization of all digital platforms, continual up keeping of exercise equipment and responsiveness to member needs and suggestions
• Manage the expense goals of the facilities through monitoring payroll and inventory ordering.
• Work with your team to ensure they are delivering the cleanest clubs for our members by following on tasks, operational performance and successfully passing your bi-weekly inspections by Regional Manager
• Work with each MSR to ensure they are educated and actively coaching on policy, brand, and membership knowledge.
• Understand the local competition and keep current on changes in marketing / promotions in the fitness community.
• Overview and address Listen360 daily member inquiries pertaining to club performance.
• Attend Company Weekly meetings for updates.

Qualifications / Requirements :

• 1-3 years of successful unit management experience
• Driving top line revenue and the ability to hire train and build successful teams.
• Excellent verbal and written communication skills.
• Ability to utilize new techniques, ideas, and problem-solving skills
• Handling Difficult Situations
• Possess honesty and personal integrity.
• Enthusiastic, energetic, and personable.
• Ambitious and driven. Able to lead and inspire a wide group of individuals.
• Proven management experience
• Deep knowledge of all the club’s job descriptions, Fitness BI, Data Trak, Operations, the company’s brand, and business model.
• Proficient in Microsoft Office
• Excellent time management, organizational and follow-up skills.
• Proficient Delegating
• Initiative and Innovative
• Attention to detail

Physical Demands :

• Continual travel across the city and region.
• Daily visits to club locations.
• Continual talking in person or on the phone.
• Daily report and emails to be reviewed, created, and implemented.
• Cleaning (If necessary)

Benefits :

• Competitive Base Salary
• Bonuses
• Phone Allowance
• Complimentary Planet Fitness membership
• Paid Gas
• Medical

If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition / hard work be a factor in overcoming these.

We provide all the tools, but it is about how you use them to build your success.

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management
• Schedule staff and ensure all shifts are covered.

Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

Administration and processing of all weekly / bi-weekly employee payroll.

Resolve employee issues or concerns.

Manage disciplinary / termination activities.

• Involved in all front desk related activities including :
• Answer phones in a friendly manner and assist callers with a variety of questions.

Check members into the system.

New member sign-up.

Take prospective members on tours.

Facilitate all member requests, issues and questions.

• Ensure prompt opening / closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.
• Ensure safety of employees, members and club property.

Determine and communicate equipment repair in a timely manner.

• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
• Authorize expenditures and refunds. Make daily bank deposits.
• Prepare all HR related forms and send to Corporate Payroll Team.
• Track statistics and reports (weekly, monthly, annually).
• Backup support for any employee who is absent.

If you would enjoy being part of a team first performance-based company than this is the place for you! We are seeking for an asset who enjoys new challenges and lets their ambition / hard work be a factor in overcoming these.

We provide all the tools, but it is about how you use them to build your success.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.

Each franchisee is responsible for ensuring compliance with local, state and federal law.

Last updated : 2024-10-29

Salary : $68,640