What are the responsibilities and job description for the Over Night Member Services position at Planet Fitness?
Overnight Closer Member Services Representative) Customer Service/Front Desk Activities:
- Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
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- Answer phones in a friendly manner and assist callers with a variety of questions.
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- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
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- Respond to member questions and concerns in a timely and professional manner.
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- Conduct beverage or merchandise purchases on the point of sale system.
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- Close shift for the business day and create bank deposits for the following day.
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Member Accounts:
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
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Club Cleanliness and Maintenance:
- Go above and beyond to keep the front desk area and lobby clean and orderly.
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- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
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- Regular cleaning of all exercise equipment and tanning beds.
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- Regular restroom and wet area cleaning and stocking.
Qualifications:
- 6-12 months of Customer Service experience is preferred.
- High school diploma/GED equivalent required.
- Must be 18 years of age or older.
- Must be able to work overnight hours (10:00 PM to 6:00 AM).
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Physical Demands/Requirements:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
Why you should join Planet Fitness!
- Contribute to changing people’s lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!
Want more reasons?
- Medical and Dental Insurance
- Vacation/Sick Time/Holiday Pay
- Free Black Card Membership
- 401(K) and Roth Retirement Savings Plans
- Healthcare and Dependent Care Flexible Spending Accounts
- Term Life Insurance
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