Service BDC Administrator

Dealership:

Are You Currently Working in Retail Sales or Hospitality?

Are You Friendly, Outgoing and Have Great Organizational Skills?

Looking for Better Hours and Earning Potential?

Planet Honda of Union is Hiring Immediately!

Planet Honda of Union, part of the Fortune 500 Lithia & Driveway family of dealerships, is busier than ever, and we need help scheduling Service appointments for our loyal clientele. We are searching for a talented Appointment Setter who can help our award-winning service team achieve their targeted goals. If you have a knack for customer service and want to increase your earning potential while improving your quality of life, this is a terrific opportunity!

As a Business Development Service Representative, you will respond to and communicate with our current and prospective service customers via email and phone. Ideal candidates will be polished, professional, energetic, sales-minded, and customer-focused. You must be able to handle heavy call volume and possess the ability to get customers in the door while maintaining outstanding phone etiquette. Outstanding verbal and written communication skills and computer proficiency are essential skills. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.
• Respond via email and phone to Internet Leads
• Determine each customer's needs by asking the correct questions
• Set appointments for service department and follow up to confirm
• Ensure a positive customer experience
• Introduce customers to service team
• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated
• Experience in customer service, call center or retail sales
• Dealership experience, a plus
• Ability to handle heavy phone volume
• Persuasive- knack for sales and customer service
• Strong communication skills –verbal and written
• Excellent computer skills
• Highly organized with attention to detail

What do we offer?

As part of Lithia Motors, we are a Fortune 500 Company. We offer a generous, comprehensive compensation and industry- leading benefits package and all the tools you will need to be successful. Our offerings include:

• Supportive Management Team
• Medical, Dental, Prescription and Vision Plans
• Paid Holidays & PTO
• Company-Paid Short and Long-term Disability Insurance
• Company-Paid Life Insurance
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase Plan
• Lithia Learning Center
• Wellness Programs
• Opportunity for advancement

The expected pay range for this position is ($15.59 to $27.13) (Hourly/Salary).

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location. This position is also eligible for a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO).

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.