Social Media Supervisor

The Social Media Supervisor is responsible for developing and executing social media strategy for our clients and serving as the point of contact for strategic client direction. This role additionally manages the work quality of junior level team members and provides guidance and direction, as needed.

This role is part of the PR & Social Media team at Planit, but will also work closely with the agency’s creative team to ensure social assets are strategic, optimized for the platform(s), aligned with best practices and impactful for the target audience(s). Works closely with other cross-functional departments to make strategic recommendations and plans to integrate social media into larger digital marketing campaigns.

ESSENTIAL FUNCTIONS

• Supervises the development of organic social media strategies that support the client’s business—demonstrating an understanding of their key issues, goals, competitive situation and industry trends.
• Earns and keeps each client’s respect and confidence as a trusted advisor, bringing value to their business through a strong commitment to success, consistent performance and the ability to develop a wide range of ideas and solutions.
• Employs a range of thinking and decision-making approaches—“what if,” “end-in-mind,” “critical,” “trade-off,” and “judicious” approaches to issues and initiatives on a daily basis.
• May develop & supervise written content (blog posts, articles, etc.), organic social media editorial calendars and monthly content calendars.
• Leads and negotiates influencer relations partnerships and makes strategic recommendations on creative and written content.
• Supervises and manages the agency’s day-to-day relationships with key social media client contacts.
• Makes strategic recommendations and plans that integrate social media activities into larger marketing campaigns to support business objectives and collaborate with other cross-functional departments.
• Supports the development of new business proposals, which include social media services.
• Leads client projects; successfully focuses the efforts of agency staff, so they are completed as proposed—on-time, within budget and following best practices for workflow.
• Displays curiosity and a willingness to push your own thinking and the agency’s work in new directions
• Anticipates potential relationship or expectation issues, advising the appropriate Account Director, Department Head and/or Agency Management in time for the agency to respond proactively

TASKS

• Influencer sourcing, vetting, outreach and management
• Reviews all content for adherence to best practices, as well as brand voice and tone
• On projects, ensures thorough, accurate and consistent work to clients reflective of the agency’s quality standards
• Demonstrates confidence and authority as the day-to-day voice of the agency team
• Effectively presents the agency’s decisions, recommendations and creative product to a range of client audiences
• Provides clear, thoroughly written direction to agency team members, and contributes to the development of strategic documents, presentations, proposals and reports
• Oversees timelines and collaborates with creative and digital strategy teams to drive asset approval and delivery on a timely basis
• Mentors and supports junior staff with an emphasis on employee growth and retention: effectively assigns, delegates, and monitors work
• Other duties as assigned

QUALIFICATIONS

• Has reached a senior social media/content strategy level or above with 7-10 years of experience
• Knowledge of B2B social media strategies and engagement tactics is an assets
• Experience working with influencers for social media content and marketing campaign
• 7 years of experience within an advertising agency or comparable experience preferred
• Minimum of a bachelor’s degree in marketing, communications or related field preferred
• Proven experience using Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, Snapchat and TikTok, and have worked with commonly used social media platforms
• Must have experience with Google Suite, Sprout Social (or comparable tool such as Sprinklr), research & tracking tools, and agency presentation systems & equipment
• Strong knowledge of social media trends, using different platforms and creating engaging content and experiences
• Excellent communication skills, both written and verbal
• Proven experience building audience engagement
• Enthusiasm for technology and innovation
• Team builder with a collaborative, can-do attitude
• Ability to work occasional weekend and after-hours to keep up with the social media news cycle
• Ability to occasionally travel domestically during the work week
• Strong interpersonal skills to foster optimal team relationships

*Applicants must include a work sample in the same attachment with resume.