Patient Services Specialist

Description

In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Patient Services Specialist will be responsible for greeting patients, verifying patient demographic information, checking patients in/out of NextGen computer system, verifying insurance, and screening applicants for presumptive eligibility, Medicaid for Pregnant Women, and the Family Planning Benefit Program.

• Greet patients, visitors, and colleagues in a friendly, courteous, and professional manner
• Operate telephones efficiently by promptly answering, screening calls and referring callers appropriately, and recording and delivering messages as necessary
• Address patient concerns in a prompt, courteous, confidential, and caring manner
• Maintain a clean and organized work area, ensuring patient confidentiality according to HIPAA compliance regulations
• Schedule, confirm and reschedule patient appointments as needed in a timely, efficient manner
• Verify and/or create patient demographic and insurance information in the Electronic Practice Management (EPM) system to assure timely and accurate billing
• Verify and/or generate required consents in EPM such as, but not limited to, Request for Medical Services and the Payment Arrangement – Insurance form
• Verify insurance eligibility and coverage prior to services being rendered
• Request photo identification and insurance information from patients in accordance with our policy
• Interface with Phreesia to check in and register patients
• Assess patients for their placement on a Discount Fee Schedule
• Request income information from patients by completing the appropriate documentation
• Assess eligibility and screen patients for grants and other payment sources, such as but not limited to: Medicaid Presumptive Eligibility for Pregnant Women and the Family Planning Benefit Program
• Assist patients with completion of insurance forms as necessary; assist in obtaining necessary program eligibility documentation, if necessary
• Collect payment and inform client of any outstanding financial responsibility
• Verify checks, credit cards, and debit cards, as outlined in procedures; provide patient with a payment receipt
• Provide emergency contraceptives and birth control to patients/people who walk in for supply sales in accordance with company policy and procedure
• Review charges for completeness and accuracy; enter client visit record (CVR) data into EPM
• Follow appropriate cash handling procedures
• Fax and/or scan medical records requests and paperwork, as directed
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Requirements

• High School Diploma or GED
• 1-3 years of experience in healthcare preferred; experience in customer service desirable; must be able to handle client information discreetly
• Must be organized, able to prioritize tasks and handle multiple projects
• Must have excellent customer service and communication skills and be comfortable with multi-tasking
• Proficiency in MS Office (Word, Excel, Email) is required with ability to work between multiple computer screens
• Ability to work independently
• Bilingual would be beneficial
• Must be able to work a flexible schedule with ability to travel to multiple sites when needed
• Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential