Health Center Manager - Colorado Springs

POSITION:   Health Center Manager   Tier V                Hiring Salary Range: $65,508.00-$79,310.00 per year RESPONSIBLE TO: Regional Operations Manager         SUMMARY: The Health Center Manager will establish and maintain a professional, supportive, and caring environment for their health center staff and patients which includes a focus on patient care, efficient operations, staff development, and customer service. They will create and achieve clinical, operational, and financial goals for the health center and support the mission of PPRM.   Health Center Managers in a Basic Tier Health Center are hourly, non-exempt, and Health Center Managers in Moderate, Intermediate, Extended, and Complex Tier Health Centers are salaried, exempt.   QUALIFICATIONS: Education • High school degree or equivalent. Experience •Relevant work experience preferred. • 3-5 years supervision and management experience in positions of increasing responsibility strongly preferred. Knowledge, Skills, and Abilities •Function independently with a low level of supervision •Provide excellent customer service •Demonstrate and facilitate excellent communication •Provide leadership and staff supervision •Proactively and positively lead change •Cultivate a positive and inclusive culture •Employ critical thinking skills •Implement and improve processes •Maintain regulatory compliance •Demonstrate efficient time management   ESSENTIAL FUNCTIONS: •         Monitors health center flow to ensure quality patient care, timely appointments, minimize flow busters and reduce staff burnout •         Monitors and intervenes to improve performance indicators and benchmarks •         Monitors regulatory compliance with regards to Laboratory, CLIA, HIPAA, OSHA, Minor Abuse Reporting, pharmacy etc. •         Manages appointment templates to achieve access and budget goals. •         Markets and promotes health center •         Coordinates incident reporting •         Assesses facility needs and coordinates cleanliness, maintenance, and improvements •         Liaises with local law enforcement •         Monitors facility compliance with city building/business requirements •         Manages medical records archiving and destruction in coordination with medical records •         Handles and tracks customer complaints •         Orders and receives supplies for health center •         Prepares regular financial reports for submission to accounting •         Intervenes and deescalates in situations of upset •         Support volunteer programming •         Maintains health center security system •         Performs other duties as assigned. •         Participates in abortion services (participation can include referrals, information, education, counseling, performing, scheduling, etc.)   Essential Supervisory Functions   Supervision of Staff: •      Guides and supervises employees; assigns and delegates tasks. •      Facilitates communication with employees and acts as an ambassador of house-wide initiatives, goals, and policies. •      Creates and maintains schedule to ensure department coverage. Collaborate with the human resources department when staff needs a leave of absence or requests an accommodation. •      Monitors and authorizes time-sheets and time-off requests. •      Collaborates with Human Resources in the recruitment, hiring, and onboarding of staff. •      Provides professional development, training, and tools to ensure compliance and performance. •      Evaluates employee performance regularly and identifies and provides opportunities for development, coaching, and growth. •      Works to foster positive and productive communication and culture with and among staff. •      Promotes the Values and Service Standards, holds employees accountable to these standards and values, and leads by example. •      Ensures the quality and quantity of work according to established benchmarks and operational needs. •      Ensures implementation of policy and procedure. •      Identify and mitigate risks associated with employment laws such as discrimination and harassment in collaboration with the human resources department. •      Reviews and analyzes employment data, such as engagement and turnover, and proposes and implements changes.   Department Manager: •      Monitors department budget and spends responsibly. •      Monitors, gathers and reports on department data. •      Implements facility policy within department; identifies and resolves potential conflicts. •      Audits functions throughout department to ensure regulatory compliance. •      Communicates regularly on department successes, needs, obstacles, and recommendations. COVID-19 Vaccine: PPRM is joining our partners in public health across our region and county, as well as many other Planned Parenthood affiliates, by requiring the COVID-19 vaccine for all staff. COVID-19 Vaccine PPRM is joining our partners in public health across our region and county, as well as many other Planned Parenthood affiliates, by requiring that all employees are fully vaccinated.  An employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single- dose vaccination (Johnson and Johnson/Janssen) and all COVID-19 Booster: PPRM staff members are required to have the COVID-19 vaccine booster shot by the first day of employment. or five months after receiving the final dose of the original vaccine series, whichever is later. Background Check Required Planned Parenthood of the Rocky Mountains is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  About Us: Planned Parenthood is committed to creating a dynamic work environment that values diversity, equity, inclusion, respect, integrity, customer focus, and innovation. We are committed to creating a welcoming space for all people on our staff, in our health centers, and in our community. We do this by tending to the team, respecting and honoring all people, jumping in, trying and learning, caring for our business, and returning to our mission. Learn More