Centralized Follow Up (CFU) Health Care Assistant

Our doors are open, and we are still providing care. Planned Parenthood South Atlantic is committed to providing high-quality, inclusive, and non-judgmental sexual and reproductive healthcare to all genders, sexual orientations, races, religions, abilities, ethnicities, and cultural backgrounds. We are a team of compassionate and dedicated staff members, and we will continue to open our doors to those who need it.  

Are you worried about applying because you feel you don’t meet every single requirement? At PPSAT we are dedicated to building a diverse, inclusive, and authentic workplace! If you’re excited about a position but your past experience doesn’t align perfectly with every qualification in the job posting, we encourage you to apply anyways. You may be the candidate PPSAT is looking for! 

The challenges we face, past and present, only strengthen PPSAT's commitment to our communities and employees. Our work has staying power. Come join us one of the nation's leading providers of sexual and reproductive healthcare. 

Learn more: ppsatcareers.org

Why Planned Parenthood South Atlantic?   

We are powerful educators, advocates and innovators for health care.  Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect. We’re looking for passionate, dedicated people who are eager to make positive contributions to their community and to our mission.  

What's interesting about this job? 

The Centralized Follow Up Health Center Assistant (CFU HCA) is responsible for notifications of lab results and medical plans/recommendations created by licensed personnel as based on the PPSAT Medical Standards and Guidelines (MS&Gs) and CFU program plan.

Who You Are:  

Passionate about reproductive health care and justice. 

Believe sexual health is essential to every person’s overall health, well-being, and happiness.  

Experience working across a diverse service area. 

Passionate about organization and time management 

Strong communication and computer skills 

Experience with working independently with maximum productivity results 

Schedule:  

Full time position working 40 hours a week Monday through Friday 8:30AM to 5:00PM. 

Remote position but will be required to work from office at least 1 day every 2 weeks.   

• Notify patients as indicated by the follow-up plans, including phone calls, letters and reminders. 
• Create a system for filtering/prioritizing the urgent notifications required.  
• Schedule appointments and enter patient information into the EHR system.   
• Run the daily follow-up report and take the next action steps as indicated including notification and follow-ups.  
• Communicate back to Clinicians, Health Care Assistants, Nurses and CCRM team as appropriate for results and next action steps.  
• Acknowledge high volume and repetitive nature of calls and maintain professional sensitivity in responding to each caller's concerns.  
• Work with clinic staff and CFU staff/assistants to create system for communication and management of tasks for results and management of plan.   
• Providing patient support and education as appropriate.  Consult with PPSAT Clinicians and the Clinical Director of Family Planning or Chief Medical Officer for guidance on patient communications.  
• Provide patients with information regarding PPSAT hours, services, directions, prices and referrals. 
• Answer questions related to PPSAT health care services, including reproductive health care for men and women, sexually transmitted infections, birth control methods, and medication and surgical abortion.   
• Manage uploading and tasking medical records from outside agencies to appropriate people.  

• Minimum high school diploma or GED.
• Completion of all required organization’s mandated training.
• One to two years customer service experience, preferably in the medical field. 
• Required to use office equipment necessary to the performance of job duties (computer, printer, fax, telephone, calculator, postage meter, copy machine, etc.) 

Compensation:   

PPSAT's compensation philosophy is based in equity and transparency. This position's minimum pay rate is $21.50 an hour. Starting offers are determined by both the candidate's experience and internal equity within the pay grade.   

Benefits:  

Including but not limited to: 

Medical, Dental, and Vision Insurance 

Health Reimbursement Account  

403B Retirement Plan with matched contributions  

Paid Time Off  

Holiday Pay  

Employee Assistance Program  

A complete application includes a cover letter and resume.

This position requires a background check once a job offer is extended to the final candidate. PPSAT does not discriminate in employment and understands the many barriers candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC. A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, the seriousness of violation, and job relatedness are considered in all employment decisions. 

Planned Parenthood of South Atlantic Diversity, Equity, and Inclusion Statement

At Planned Parenthood of South Atlantic (PPSAT), we embrace diversity, equity, and inclusion and strive to keep it at the core of who we are. We are committed to a diverse workforce that welcomes an array of perspectives, experiences, and backgrounds. We believe that diversity, equity and inclusion in teams, decision-making, policy, practice, and operations contributes to a sense of belonging that benefits our culture, our staff, our patients, and our community. At PPSAT, we are dedicated to learning, reducing and eliminating inequities, and developing best practices to dismantle systemic racism and the complex problems caused by it.

Planned Parenthood South Atlantic is an equal opportunity employer.

No phone calls please.

Salary : $22