Patient Care Coordinator (PCC)

Job Overview
We are seeking a highly motivated and compassionate Patient Care Coordinator to join our dynamic team. The PCC plays a crucial role in providing exceptional patient care, ensuring a smooth and positive experience for individuals considering cosmetic procedures. This position requires a unique blend of clinical acumen, strong communication skills, and a genuine desire to help patients achieve their aesthetic goals.

Responsibilities

• Serve as the primary point of contact for all cosmetic patients, from initial inquiry to post-operative care.
• Schedule and manage patient appointments, ensuring efficient clinic flow.
• Maintain accurate and confidential patient records.
• Collaborate with physicians to coordinate patient care and treatment plans.
• Develop and present treatment plans and pricing to patients.
• Educate patients on procedures and post-operative care instructions.
• Provide excellent customer service and build strong patient relationships.
• Assist with insurance verification and billing processes.
• Support administrative functions within the office.
• Contribute to marketing and business development initiatives.

The full job description that includes all responsibilities will be provided at all scheduled interviews.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare or a related field preferred.
• Previous experience in a dental office, medical office, or similar administrative role is preferred.
• Familiarity with medical terminology and procedures is essential.
• Proven experience in a customer service or patient care role (healthcare experience highly desirable).
• Excellent communication and interpersonal skills, both written and verbal.
• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Proficiency in Microsoft Office Suite and electronic health record (EHR) systems.
• A strong work ethic, a positive attitude, and a commitment to providing exceptional patient care.

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 5x8
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Confidentiality is a key component of this role. Can you describe a time when you were trusted with sensitive information? How did you ensure it remained confidential, and what steps did you take to build trust with the individual or organization?
• In this role, you'll often interact with patients who may be nervous or uncertain about their procedures. How do you approach building trust and creating a safe, compassionate environment for someone in such a situation?
• This position requires a quick learner who is proactive in mastering new information about procedures, physicians, and the company. Can you provide an example of how you successfully tackled a steep learning curve in a previous role and what steps you took to stay motivated and organized?

Ability to Commute:

• Spokane, WA 99202 (Required)

Ability to Relocate:

• Spokane, WA 99202: Relocate before starting work (Required)

Work Location: In person

Salary : $24 - $28