What are the responsibilities and job description for the Customer Service Office Manager position at Platinum Fitness Harrisburg?
Basic Job Duties
Administration
-Coordination of company schedules
-Contract/data entry
-Billings and payment collections
Customer Service
-Fielding customer service calls and emails
-Basic problem solving and policy explanations
-Will work with Head of Sales department for client issues beyond basic customer service scope
Human Resources
-Payroll processing
-Employee files
-Employee adherence to policies
Basic Marketing - Preferred
-Collecting video testimonials from clients at physical locations
-SEO
-Researching previous successful campaigns to understand what worked, what didn’t and what can be improved
-Reviewing the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary
Administration
-Coordination of company schedules
-Contract/data entry
-Billings and payment collections
Customer Service
-Fielding customer service calls and emails
-Basic problem solving and policy explanations
-Will work with Head of Sales department for client issues beyond basic customer service scope
Human Resources
-Payroll processing
-Employee files
-Employee adherence to policies
Basic Marketing - Preferred
-Collecting video testimonials from clients at physical locations
-SEO
-Researching previous successful campaigns to understand what worked, what didn’t and what can be improved
-Reviewing the progress and success of a campaign, making adjustments or pitching ideas for new campaigns as necessary
-Creating editorial and content creation calendars for various media platforms and outlets
Requirements
- Good verbal and written communication skills
- Detail oriented
- Good organization
- Ideally an understanding and fluency in social media and digital platforms (WordPress, Facebook, Instagram, Twitter, HubSpot, MindBody Online)
- Proficiency in Microsoft
Compensation & Perks
$35,000-$45,000/year based on skills and experience
-Free gym membership
-Growth potential within company
Requirements
- Good verbal and written communication skills
- Detail oriented
- Good organization
- Ideally an understanding and fluency in social media and digital platforms (WordPress, Facebook, Instagram, Twitter, HubSpot, MindBody Online)
- Proficiency in Microsoft
Compensation & Perks
$35,000-$45,000/year based on skills and experience
-Free gym membership
-Growth potential within company
Salary : $35,000 - $45,000
Office Support/Customer Service Professional
TJM Industries Inc -
Chambersburg, PA
