What are the responsibilities and job description for the Self Storage Assistant position at Platinum Storage Group?

Job Description

Description :

SUMMARY / EXPECTATIONS

Provides outstanding / knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative duties as assigned by the Site Manager. Performs light site maintenance as assigned by the Site Manager.

ESSENTIAL FUNCTIONS

Contribute to a positive work environment
Greets walk-in customers in the office
Greets customers throughout the site / facility
Provides excellent / outstanding customer service
Answers the phone and returns customer voicemail messages
Assists customers in choosing the appropriate size unit for the customers’ needs
Show sample size units to the customer
Show customers’ unit location at the site
Complete customer leases
Collect / enter customer rent payments
Report and / or correct safety concerns

OTHER JOB FUNCTIONS – As assigned by the Site Manager

Clean and prepare vacant storage units for rent

Perform daily security check(s) of facility (lock check / audit)

Perform minor maintenance & custodial duties

Enforce rules governing the property

Effectively resolve customer / tenant problems

Complete and submit company forms and reports accurately and timely

Maintain clean, orderly office and restrooms

Stock merchandise (if applicable)

Perform other duties as assigned

Maintain a professional personal appearance

Requirements : QUALIFICATIONS

Previous retail, support, or customer service experience

Computer experience (preferably MS Office suite)

Communicate effectively, both written and verbally (English)

Demonstrates high customer service standards

Pass a pre-employment drug screen and have acceptable results of a background check

Current valid driver’s license and auto insurance

PHYSICAL REQUIRMENTS

Sit or stand for up to 8 hours per day

Ability to traverse entire property for audit, lock removal or tour purposes

Ability to bend, twist and lift

Ability to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressure

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