Trust and Safety Representative

Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys? Platphorm is looking for a Policy Representative to be a part of our Policies and Abuse team. The Policies and Abuse team enforces Platphorm’s policies across our various domains. The team creates, communicates, and enforces policies while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make judgment calls about whether content breaks our rules and explain your decisions to users. You aren’t afraid of making tough calls, and you have a genuine passion for tackling complex policy issues while working closely with various departments including Customer Advocacy, Risk Management, and Marketing. Responsibilities : Enforce policies across various websites and web presences while providing an exceptional user experience Review and evaluate user-generated content for compliance with our site policies Assess accounts that have been flagged for various content violations Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases Clearly and professionally communicate policies and policy infractions to users Provide feedback to various teams regarding abuse and policy issues Create new policies and adjust current policies as needed Qualifications : Bachelor's degree 2 years of experience in policy, trust & safety, content moderation, or relevant field. Understanding of the roles policy enforcement plays in online communities Excellent verbal and written communication skills Strong investigative skills, critical thinking capabilities, and good judgment Enjoy being part of a small team Comfortable with adult content and supporting an adult entertainment product Benefits : Medical, Dental, and Vision insurance 401K matching program Great work-life balance, including flexible schedule and generous PTO Convenient office location with the option to work remotely full time. Our San Francisco office is steps from the Powell BART/Muni station! Frequent virtual events which include paid DoorDash meals! If this sounds like you, apply today! Powered by JazzHR