Residential Client Service Specialist

Description

About Plunkett’s Pest Control

Plunkett’s Pest Control is a family-owned company with more than 110 years of service across the Midwest. With offices in Fridley, MN and Columbus, OH, we provide trusted pest and wildlife management solutions while offering stable, long-term career opportunities in a supportive team environment.

Our Core Four Values - We live by our Core Four, and you will too:

Leave No Doubt You Care – Put people first and solve problems with empathy.

Own It – Be accountable, follow through, and take pride in your work.

Grow to Control Our Destiny – Seek opportunities to grow your route and re-sell our value every time.

Shape our Legacy – Improve what you touch and help carry forward our 100 years of service excellence.

Position Overview

The Client Service Specialist II manages residential customer interactions from start to finish, including consultative sales, scheduling, billing, and follow-up. This role requires strong verbal and written communication skills, attention to detail, and confidence in guiding customers toward appropriate service solutions.

Specialists in this role independently handle residential pest control sales and scheduling, and are trained to support wildlife service sales during periods of increased demand. Success depends on balancing customer experience with operational accuracy, particularly in scheduling and documentation.

Core Responsibilities

• Manage inbound customer interactions via phone and email
• Conduct consultative sales conversations, including needs assessment, service recommendations, pricing discussion, and closing
• Accurately schedule residential pest control and wildlife service appointments, ensuring correct service type, timing, and account details
• Communicate payment expectations clearly and professionally, including discussing balances, resolving basic billing questions, and supporting client collection efforts
• Document customer interactions clearly and thoroughly in CRM systems to support service delivery, billing, and collections
• Provide backup support for wildlife service inquiries, sales, scheduling, and payment processing within established service guidelines
• Meet call quality, documentation, productivity, and collections-related performance standards in a fast-paced contact center environment
  
  

Qualifications & Skills

• Minimum of 2 years of experience in a customer service or contact center role requiring regular use of CRM or ticketing systems
• Strong soft skills, including empathy, active listening, and professional assertiveness
• Demonstrated consultative selling ability
• High attention to detail, with a strong emphasis on scheduling accuracy
• Ability to remain calm and solution-focused during complex or emotionally charged interactions
• Ability to type efficiently and accurately while documenting customer interactions in real time (minimum 40 WPM)
• Proficiency with Microsoft Office and CRM-based systems
• High school diploma or equivalent and authorization to work in the U.S.
  
  

Requirements

Work Environment & Physical Requirements

• Prolonged sitting and computer use in a contact center or office environment
• Ability to occasionally lift up to 20 lbs
• Sustained focus despite frequent interruptions and competing priorities
• Overtime may be required during peak seasons, including occasional Saturdays
  
  

Compensation & Benefits

• Base hourly pay range: $19.00 – $23.00 per hour
• Additional performance-based bonus opportunities that historically adds an additional $2.50–$4.00 per hour, on average
• Comprehensive benefits package including medical, dental, vision, life insurance, short- and long-term disability, and 401(k)
• Paid training, ongoing development, and internal career opportunities
  
  

Plunkett’s Pest Control is an equal opportunity employer committed to a respectful and inclusive workplace.