What are the responsibilities and job description for the Assistant Front Office Manager | HOTEL DU PONT position at PM New Logo?
What You’ll Do:
On a daily basis you will be responsible for:
- Overseeing the day-to-day operations of the front desk and associated functions. Ensure adherence to established procedures for all related activities by all supervised functions and personnel.
- Providing business expertise and strategic perspective to identify, evaluate, develop and drive guest services, understanding that extraordinary service and business decisions are not mutually exclusive.
- Overseeing and participating in guest registration and check out.
- Managing, training, and scheduling the Front Office staff
- Carrying out activities (night audit review, setting up group billing, making forecasts, controlling and placing orders for supplies, cross-departmental communication) required for the smooth functioning of the Front Office.
- Acting as a liaison between General Manager and staff
Where You’ve Been:
At least two years in a front desk/guest experience leadership role (Manager ). Being a people-person is a must as you’ll be working with others constantly. You'll have some experience in coaching, mentoring, and teambuilding.
When You’re Here:
Be prepared to accommodate varying schedules including nights, weekends and holidays. But wait, there’s a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
What We offer
- Generous health, dental and vision insurance, plus 401K
- Comprehensive onboarding and training plan to set you up for success.
- Coaching, feedback, and mentorship to develop yourself and your team.
- Personalized development plan to fit your individual role and career goals.
- Training courses to improve your personal and interpersonal effectiveness.
- Unlimited PTO.
- Opportunities to volunteer and give back to our local communities.
- Paid Parental Leave.
Night Auditor-HOTEL DU PONT
PM New Logo -
Wilmington, DE
