Stadium & Venue Volunteer Coordinator

JOB REQUIREMENTS: Job Title: Stadium & Venue Volunteer Group Coordinator

Department: Stadium Operations Reports to: Senior Accountant DOL Status:

Full-Time Exemption Status: Hourly; Non-Exempt General Summary:

Responsible to train, schedule, communicate, manage, and retain PMI

Entertainment Group\'s Lambeau Field and Resch Complex volunteer groups.

Retains and updates all documentation necessary for a successful

volunteer group contracted partnership. This position is integral to the

continued, successful partnership with the Green Bay Packers.

Coordinates Company plans and directives to be a liaison with clients,

patrons, employees, and the public. Must be able to work all

PMI-contracted Lambeau Field events. Job Duties: Demonstrates and

embodies the PMI Entertainment Group Culture and Customer Service

values. Delivers all facets of recruiting volunteer groups through the

development of local and regional recruiting plans, employing

traditional sourcing strategies, as well as developing new, creative

recruiting ideas. Canvasses potential new volunteer groups through the

means of cold calling, e-mail, Facebook, LinkedIn, etc. Networks through

industry contacts, association memberships, school organizations, trade

groups, and staff members to source volunteer groups. Interviews new

group leaders to ensure they understand volunteer group procedures,

level of commitment, qualifications of the organization, and ability to

provide the qualified volunteers required. Plans and programs policies

and procedures to deliver the highest level of volunteer group morale,

safety and service, appearance, and performance. Supervises all stadium

and venue volunteer group activities and payments. Collecting,

verifying, and filing all required documentation to include 501(c) 3

statuses, applications, contracts, proof of insurance, and minor

addendums, for each group as required. Maintains accurate recordkeeping

and filing information of all documents. Manages the volunteer groups

both during event and post-event day operations. Conduct regular

conversations with group leaders to ensure scheduling requirements are

being met as events get closer. Maintains knowledge of stadium layout

and location of exits, first aid rooms, ticket office, seating areas,

ADA Sections, and lost and found. Responsible for following, observing,

and participating in all company related safety programs, procedures,

and training as well as reporting potentially unsafe conditions.

Maintains a neat, clean appearance and courteous communication with

business contacts and public. Assist other PMI Departments by scheduling

and communicating with community volunteer groups for the purpose of

helping to staff busy Resch Center events. Assist in filling the

staffing needs of other PMI Entertainment departments by recruiting

volunteer groups to work in Resch Center Food and Beverage and

Operations departments. Running Social Media campaign on different

platforms, for the purpose of recruitment and public relations. Performs

All Other Duties As Requested.Qualifications Knowledge, Skills And

Abilities Required: Requires a level of general education normally

acquired through the completion of an associate degree in marketing,

business, human resources, or related field or job experience.

Approximately two to three years\' related experience in a fast-paced

customer service, human resources recruiter, sales, or marketing

Position Is Required. Proven Interpersonal And Customer Service Skills

necessary to promptly answer and resolve questions in a professional

manner with patrons, employees, and volunteers as well as maintain open

channels of communication with the client. Must be tactful and

discretionary in all matters involving stadium and parking operations.

Analytical ability necessary to determine the appropriate course of

action when resolving staffing issues, customer concerns, addressing

safety issues, handling pressure a d negative situations. Interpersonal

skills to include the ability to be enthusiastic and responsive to

staff, patron, and volunteer needs always and portray a positive image

of the Company. Must be able to lead, train and motivate. Must have

proven written, verbal, and oral communication skills. Analytical skills

necessary to determine appropriate staffing levels and payouts to

groups. Ability to pay close attention to details and accuracy when

completing documentation and performing file maintenance. Must be detail

oriented and be able to multi-task as their workload will include

multiple projects. Required to participate in crowd control, customer

service, guest services, alcohol management and emergency procedures

training. Requires strong interpersonal skills to build relationships

and communicate effectively. Ability to work a flexible schedule

reflective of the events industry to include nights, weekends, or

holidays. Excellent verbal and written communication skills to work with

internal and external clients. Other Expectations: Requires prolonged

standing and/or walking for entire shift of 1216 hours. Requires normal

range of hearing to communicate with patrons and employees. Requires

range of vision correctable to 20/20. Must be able to frequently climb

and descend steps. Occasionally may have to lift and carry up to 50 lbs.

Frequent exposure to large crowds, loud noise and extreme weather

conditions, heat and cold. Includes evening, weekend, and holiday

shifts. Works outside in a stadium environment and is continually

exposed to weather conditions and extreme temperatures. Must be

available to work all PMI-contracted Lambeau Field events. Ability to

give, receive and analyze information, formulate work plans, prepare

written materials, and articulate goals and action plans. Requires

public contact and excellent interpersonal skills. Must have a good

understanding of and ability to effectively communicate with people.

Must be mentally adaptable and flexible in dealing with daily workload

and a variety of people. Requires eye-hand coordination and manual

dexterity sufficient to operate a computer and standard office

equipment. PMI Entertainment Group is an Affirmative Action, Equal

Opportunity Employer \*\*\*\*\* APPLICATION INSTRUCTIONS: Mail a Rsum:

PMI Entertainment Group 1901 S. Oneida Street Green Bay, WI 54304 E-Mail

a Rsum: kristy.janiak@pmiwi.com Fax a Rsum: 920-405-1268 Other: Mail,

fax, or email resume to: PMI Entertainment Group Attn: Human Resources

Coordinator 1901 S. Oneida Street Green Bay, WI 54304 or fax to: (920)

494-5566