What are the responsibilities and job description for the Application Support Engineer position at PMMC?
Job Title: Application Support Engineer
Reports To: Director of SRE/QA
Department: Site Reliability Engineers
About The Team
Our mission at PMMC is to continuously improve the financial performance of healthcare organizations so that they have more resources to devote to patient care. PMMC provides revenue cycle management tools to healthcare delivery systems, acute care hospitals, critical access hospitals, academic physician organizations and multi-specialty physician groups. Helping to find additional cash and creating efficient workflow processes allows our clients to improve margins and continue to effectively serve their communities.
Due to the changing healthcare landscape for both providers and consumers, there is more focus on the revenue cycle today than ever before. PMMC is committed to providing healthcare organizations with not only the latest technology, but also the necessary strategy to guide them through the challenges of changing reimbursement, price transparency, and population health management.
About The Role
The Application Support Engineer serves as the bridge between Operations and Software Development, providing technical support for business applications, troubleshooting issues, and ensuring system stability. This role requires a flexible problem-solver with strong application architecture and system operations knowledge, capable of thriving in a fast-paced environment.
Responsibilities:
- Application Support: Provide day-to-day support for enterprise applications, resolving user issues efficiently.
- Troubleshooting: Diagnose and troubleshoot application-related problems, conduct root cause analysis, and implement both short- and long-term solutions.
- Monitoring: Use tools like Redgate Monitor and Dynatrace to monitor application performance, system health, and proactively address potential issues.
- Collaboration: Work closely with client support, software development, infrastructure teams, and product owners to resolve issues and ensure smooth support delivery.
- Documentation: Maintain up-to-date troubleshooting documentation for applications, processes, and procedures.
- Continuous Improvement: Identify opportunities to improve processes, enhance system reliability, and optimize support workflows.
- Other duties as assigned by manager.
Qualifications & Requirements
- Strong knowledge of databases (SQL).
- Experience with .NET (C#, VB, APIs) and debugging.
- Familiarity with scripting languages (PowerShell) for automation and ETL management.
- Basic knowledge of application servers and experience with monitoring tools (Redgate, Dynatrace, Azure).
- Familiarity with Azure DevOps
- Excellent troubleshooting and problem-solving abilities.
- Strong written and verbal communication skills, both technical and non-technical.
- Ability to work independently and as part of a team.
Benefits
Discover a wealth of benefits at PMMC, ranging from comprehensive healthcare plans to continuous learning opportunities, ensuring your well-being and professional development. Enjoy a supportive work environment that values your contributions with competitive compensation packages, flexible PTO and perks designed to enhance your overall work-life balance.
Core Values
Join our team at PMMC. We Grow or Die as individuals and as a collective force, inspiring one another to reach new heights. We Love to Win, not just for ourselves but for our entire team. We constantly Innovate, finding fresh solutions to complex challenges. We pride ourselves on being Productive & Efficient while always striving to Do the Right Thing in all that we do.
If you're ready to be part of a team that embodies these values, we invite you to apply today!
#TeamPMMC
PMMC is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, marital or citizenship status or any other status protected by applicable federal, state, or local law.