Post Closing Servicing Specialist

100% Onsite in Palo Alto, CA

Who we are

Our mission at Point is to make homeownership more valuable and accessible to all. Every day, we explore, build, and iterate to create innovative financial products that improve the lives of our customers. Together, we’re creating the premier full-stack home equity platform to help current homeowners access their home wealth and aspiring ones realize their dream of homeownership. Point has raised over $180M from Andreessen Horowitz, WestCap, Prudential and other leading investors.

Our culture

We are a people-first, value-driven team. We come from varied backgrounds, experiences, and time zones. Our teams are aligned in service to our goal — to improve the lives of customers. Our culture is built on sharing ideas, supporting each other, and being empowered to do our best work. Find out what you can accomplish as part of an engaged, high-achieving team focused on a common goal.

About The Role

As a Point Post Closing Servicing Specialist, you will be responsible and accountable for all aspects of review, preparation, recording, accuracy timely submission, and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status, and reporting of all physical and e-recording of all closing documents. In this role, you will work with banks and title companies to resolve issues in recording. You will assist in monitoring the vendors’ document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing support as needed. This role will report to the Post-Closing Team Lead.

Your responsibilities

• Receive and review physical closing documents.
• Prepare packets for shipment to custodians.
• Receive electronic and physical recorded documentation and final title policies.
• Report issues related to the recording of all closing documents.
• Regularly liaise with title companies and other vendors involved in the recording process.
• Work with custodians to resolve any exceptions.
• Be the first point of contact for document-related inquiries and questions as they arise.
• Perform other duties as assigned by supervisor.
• Cross-train in other functions and assist as needed.
  
  

About You

• High School diploma or equivalent.
• 1-2 years of document handling or processing experience, preferably in real estate or banking.
• Notary Public certification is preferred.
• Basic skills in Google Docs and Google Sheets or Microsoft Office equivalent are required.
• Willing and able to work in the office 5 days a week.
• Knowledge of real estate documents, title insurance, or escrow functions is a plus.
• Experience communicating with and interacting with title companies, counties, and external counterparties in the real estate recording process.
• Willing to learn new systems and processes as the team grows and adapts to new tools and techniques
• Strong attention to detail, prioritization, and organization skills; able to work at a pace that ensures that established deadlines are met.
• Ability to handle multiple projects in a fast-paced, hyper-growth environment.
• Ability to work with cross-functional groups throughout all levels within the organization and participate in the problem-solving process.
• Desire to continuously improve and a positive, "can-do" approach.
• Solid verbal and written communication skills.
• Solid interpersonal and customer service skills.
  
  

Our benefits

Generous health benefits

• We provide medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA).
  
  

Unlimited paid time off

• Recharge with unlimited paid time off and 10 company holidays.
  
  

Onsite work

• We have an amazing in-person environment in our downtown Palo Alto, CA HQ.
  
  

Fully paid parental leave

• Point will true-up wages from state-applicable PFL earnings so that the employee’s total gross pay will be equivalent to 100% of their regular base pay, as well as two weeks of fully paid leave to be available after exhaustion of state PFL.
• For employees in states without Paid Family Leave, Point will provide up to 8 weeks of paid parental leave.
• In addition, all employees will receive 4 weeks of fully paid transition time. For four weeks after returning from parental leave, and following the use of all other paid leave benefits, you may work part-time, meaning two or three days per week, and receive 100% of regular base pay.
  
  

Financial wellness

• We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. Full-time employees have the opportunity to take ownership of the company through equity options.
  
  

Extra work/life benefits

• We provide monthly stipends for internet, mobile plans, and a one-time home office reimbursement.
  
  

Point is proud to be an equal opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn.

Compensation at Point will be determined by skills and experience. Point has identified the expected annual base salary range for this role at this level to be:

• $45,000 - $60,000
  
  

This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews coupled with your experience, location, and other job-related factors to determine final compensation.

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