What are the responsibilities and job description for the Host/Hostess position at POLO GRILL?
Overview
We are seeking a friendly and organized Host/Hostess to join our team. In this role, you will be the first point of contact for our guests, setting the tone for their dining experience. Your primary responsibility will be to greet guests warmly, manage reservations, and ensure a smooth flow of service. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Duties
- Greet guests upon arrival with a warm and welcoming attitude.
- Manage reservations and seating arrangements efficiently using OpenTable system.
- Assist guests with minor inquiries regarding the menu, specials, and restaurant policies.
- Collaborate with the serving staff to ensure timely service and guest satisfaction.
- Handle phone calls with professionalism, providing information and taking reservations as needed.
- Uphold high standards of cleanliness and organization in the host area.
- Address guest concerns and requests promptly and professionally, ensuring a positive dining experience.
- Providing and organizing coat check in for guests in winter months.
Skills Needed
- Strong customer service skills with a focus on guest relations and satisfaction.
- Excellent communication skills, both verbal and written, to interact effectively with guests and staff.
- Familiarity with OpenTable, Aloha POS or similar point-of-sale systems is preferred but not required; training will be provided.
- Ability to multitask in a busy environment while maintaining attention to detail.
- A background in hospitality or previous experience in a restaurant setting is a plus.
- Proficient phone etiquette for handling reservations and guest inquiries professionally.
Join our team as a Host/Hostess where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $10.00 - $15.00 per hour
Expected hours: No less than 16 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $10 - $15