What are the responsibilities and job description for the Cash Management Representative position at Ponce Bank?
What’s in it for you?
- Great benefits package
- Growth Opportunities
- Supportive Environment
About the role:
Ponce Bank is adding a Cash Management Representative to our team! The Cash Management Representative will be responsible for providing exceptional customer service to our customers, partners, and prospects. Tailor solutions and offer recommendations to fulfill customer needs as well as support and coordinate all aspects of the cash management services to support the banks business development plan and growth goals.
What you’ll do:
- Develop an understanding of the core processing system and any ancillary modules required to support cash management (Remote Deposit Capture Channels, ACH & Wire Origination, Positive Pay, etc.).
- Responsible for reviewing and implementing Cash management products.
- Responsible to maintain and update customer information and verifies the accuracy and veracity
- of the information in the system.
- Respond and follow up on internal and external customer inquiries about Cash Management Services.
- Assists customers in their daily ACH & Wire file origination with any questions or concerns.
- Assists and processes Cash Management workflow requests.
- Coordinates with Director of Cash Management Services, to assure a successful implementation of current and new Cash Management Products.
- Works closely with Director of Cash Management Services to develop an understanding of how products and services work and how we can meet individual customer needs.
- Works closely with the Branches to provide support for the Business Online Banking, as well as, Cash Management Services functionality from implementation to customer support.
- Performs account analysis duties from application to completions of Cash Management requests.
- Elaborates and prepares reports related with Cash Management Products. Customer’s profitability, track services,
- Designs and implements proper disclosures while working with compliance for accuracy.
- Researches and understands current and new regulations that may apply to the Cash Management
- customer base or service including government entities and not-for-profit relationships.
What you’ll need:
- A B.S. or B.A. degree in Finance, Business, or a related field, normally required, specialized Banking Operations education and training.
- A minimum of one year related experience normally required.