Client Service Representative- Social Security Disability

Pond Lehocky is the largest Workers’ Compensation and Social Security disability firm in the Philadelphia region. Our team has been recognized for their legal expertise in helping thousands of individuals across the country secure their Social Security disability benefits as well as for their advocacy work.

Pond Lehocky is currently seeking a Client Service Representative- Social Security Disability to join our highly successful team. This person can effectively communicate over the phone to prospective clients. You will walk them through a brief questionnaire and fill out a detailed form to gain information about their potential Social Security Disability case. We are looking for a self-motivated person to dial out as this role is 90% outbound calling. Call center experience is preferred and not required. It is hourly pay with additional incentives based on work/productivity.

Essential Responsibilities include:

• Make outbound calls to potential clients from a list of leads assigned to employee daily
• Handle client inbound calls for the Social Security Disability (SSD) department
• Speak with prospective client, collect information and enter into an electronic form
• After questionnaire is complete, schedule client meetings with attorney and / or seek out sign up documents
• As needed, assist with department emails and faxes
• Ensure timely and accurate processing of case by the Social Security Administration
• Attend to all details of a case from initial filing to reconsideration decision
• Constant telephone, mail and email contact with clients and Social Security Administration, with the ability to comfortably address all questions or concerns
• Handle voicemails from SSA and DDS offices
• Use of legal management software
• Manage checklists
• Serve as a liaison between clients and Social Security Administration
• Submission of records, correspondences and completed forms to the Social Security Administration (mail, fax and / or SS Website)
• Assist clients with the completion of forms or questionnaires issued by the Social Security Administration
• Explain decision(s) issued by the Social Security Administration
• File appeals
• File SSI applications if applicable
• Assist with cross-functional communication throughout the department
• Assist with any other assignments given by department manager

Skills and Competencies:

• Social Security Disability background is HIGHLY PREFERRED
• Experience in legal field is a plus
• Great communication skills
• Excellent phone skills and communicate with clients with confidence and salesmanship; 90% outbound calling which requires individuals to be self-motivated to dial out
• Attention to detail, willingness to ask questions and dig deep to get as detailed as possible
• Willingness to learn about different practice areas
• Must be able to multitask
• Social Security Disability background preferred but not required

About Us

Pond Lehocky succeeds by fully serving injured and disabled workers’ needs through our commitment to the practice of workers’ compensation, social security disability, employment, and long-term disability law at the highest professional level. With more than 100 employees, we invest in cutting-edge technology to provide a strong supporting role to our attorneys and clients.

Behind every case, there’s a person depending upon the firm of Pond Lehocky for help. We never lose sight of that fact. It’s this knowledge that drives every one of us to put the needs of our clients first. We’re told that it’s something that comes through in the atmosphere here—a sense of confidence, compassion and most of all, we really, really care.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What are your salary requirements?

Experience:

• Customer service: 2 years (Preferred)
• Call center: 2 years (Preferred)
• Social Security Disability: 2 years (Required)

Work Location: In person