What are the responsibilities and job description for the RESERVE ROOM HOST/HOSTESS position at Ponte Winery?
About our Company
Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities.
We are located right next to our Four Diamond, 90 room, boutique hotel Ponte Vineyard Inn, and are surrounded by 300 acres of mature vineyards and views of rolling hills. We are a short drive from most of Southern California and enjoy hosting folks who want a break from city life. Our guests visit us seeking a relaxing day or overnight stay in the country.
We have become the benchmark for great service among Temecula wineries. Our associates are dedicated to delighting guests by providing excellent hospitality and serving great wine and food in a beautiful environment.
Summary: Ponte Family Estate Winery seeks a Host/Hostess to welcome and direct guests in the “Wine Club Member only” tasting room in a quick and efficient manner while providing exceptional service.
Compensation: $15.50 Tips
Schedule: Friday - Sunday, at minimum based on business needs.
Essential Duties and Responsibilities:
- Welcome members into the Reserve Room.
- Greet members with a smile and respond quickly to requests in a friendly and courteous manner.
- Explain and show the members where the seating, tastings and other amenities are located and assist them with getting started.
- Communicate information to Reserve Room Associates regarding anything needed to ensure the member’s satisfaction is exceeded.
- Thank the member for coming and invite them to return.
- Perform any other tasks as requested by the Tasting Room Manager or Assistant manager.
- Work well under pressure when the room is busy, and complete all assigned tasks in a timely and accurate manner.
- Always have high expectations for service levels.
- Understand and adhere to the Ponte values and service standards.
- Understand and adhere to environmental standards set by the winery.
Qualifications:
- Must be available to work weekends and holidays
- Must be able to work special events ( i.e. barrel tastings, wine club pick up parties, etc.)
- Experience with wine desirable but not essential
- Positive attitude, good conversational skills and enjoyes working with the guests.
- Fluent in English.
- Able to engage the guests in a clear and professional manner.
- Be willing and able to work well under pressure.
- Work in high paced work environment.
- Ability to multitask.
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