What are the responsibilities and job description for the Front Counter position at POOL EQUIPMENT & SUPPLY INC?
Position Summary:
Inside sales, phone sales and customer service. Responsible for accurate
dictation, filing, and timely delivery of orders received by phone, fax, email, or verbal receipt. Perform data entry functions on a workstation. Secondary tasks will be performed on an as needed basis.
Position Duties and Responsibilities:
- Greeting and assist customers.
- Generate orders for walk-in customer traffic.
- Works with manager(s), sales force, and warehouse/drivers to ensure customer satisfaction.
- Offer knowledgeable advice on substitutes, equivalent products, and/or product application.
- Phone sales and calling existing customers.
- Advise customers of new products and techniques being introduced into the pool industry.
- Data entry
- Accuracy when keying and pulling orders is vital to precise cycle counts and low inventory error rates.
- Responsible for receiving and posting cash payments to orders.
- Responsible for maintaining cash drawer.
- Coordinate with purchasing agent to facilitate special orders.
- Assist in stocking the warehouse as needed.
- Process warranty and return to stock items assuring that product was purchased here and is still under warranty according to manufacturer guidelines or still in original packaging.
- Stock counter products and supplies. (Including products, coffee, water cooler, paper, and general janitorial supplies)
- Attend new product training and seminars when available.
- Be conscience of customer theft.
- Answer and direct incoming calls.
- Perform general housekeeping in the counter area including the bathrooms and remove trash daily.
- Make coffee and change water cooler bottle as needed.
- The duties and responsibilities listed above may vary by specific PES branch location and should be adjusted accordingly.
Position Requirements:
- A minimum of a high school diploma or equivalent is required for this position.
- Two years’ warehouse or pool industry experience is required.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This position may require prolonged periods of sitting at a desk or standing and working on a computer. Must be able to lift up to 100 pounds at times.
Position Type / Expected Hours of Work:
This is a full-time position. The days and hours of work are Monday through Friday, 7:00 AM to 4:00 PM. Must be flexible to work overtime and Saturdays during peak season.
EEO/ Statement:
Pool Equipment & Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Discrimination of any type will not be tolerated.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Salary : $35,300 - $44,700