What are the responsibilities and job description for the Patient Care Coordinator position at Porch Light Health?
Job Description
Job Description
Salary : $19-$24
Job Title : Clinic Patient Care Coordinator (PCC) - Entry Level
Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder
OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. We foster a supportive
and family-oriented environment where patients are treated with compassion, respect, and
honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are
passionate about helping individuals navigate their recovery journey. We provide
Medication-Assisted Treatment (MAT) and behavioral health services, helping patients discover
their purpose and build a healthy community. We are seeking a dedicated and compassionate
Patient Care Coordinator (PCC) to join our growing team in a fast-paced, dynamic medical
setting. This entry-level position offers comprehensive training and the opportunity to make a
direct impact on the lives of patients.
Responsibilities and Duties :
As a Patient Care Coordinator, you will be trained to support the
professional medical staff and help manage clinic operations. Key responsibilities include :
Patient Scheduling : Coordinate patient appointments and ensure timely and accurate
scheduling.
Collecting Vitals & Patient Information : Take and record vital signs (e.g., blood
pressure, temperature, heart rate) and gather essential patient information.
Phone Handling & Patient Interaction : Answer phone calls, assist patients with
inquiries, and provide direction as needed.
Patient Registration : Admit and register patients into the clinic system, ensuring all
necessary documentation is completed.
Data & Record Keeping : Accurately input patient data into the clinics electronic health
record (EHR) system and maintain updated patient files.
Facility Maintenance : Assist with building upkeep, cleaning, and ensuring the clinic
environment is safe and welcoming.
Communication with Medical Staff : Relay information between patients and medical
providers, ensuring smooth communication and efficient care.
Customer Service & Patient-Centered Care : Provide exceptional service to patients by
assisting with inquiries, directing them to appropriate services, and fostering a
compassionate and supportive clinic atmosphere.
Crisis Management & De-escalation : Demonstrate competency in verbal
de-escalation, crisis intervention techniques, and maintaining a calm, professional
demeanor in stressful situations.
Regulatory Compliance : Follow HIPAA, OSHA, and other safety protocols to ensure
patient confidentiality and a safe work environment.
Additionally, employees will be expected to develop a high-level understanding of :
Medication-Assisted Treatment (MAT)
Harm Reduction and Low Barrier / High Access Treatment
Patient confidentiality (HIPAA)
Safety practices (OSHA)
Crisis Intervention and De-escalation
Qualifications and Skills :
Previous Experience : Experience in a medical clinic or addiction treatment setting is
preferred. However, willingness to learn and grow in the field is equally valued.
Education : High school diploma or GED equivalent required. Experience can substitute
for educational requirements in some cases.
Technical Skills : Basic computer skills, including proficiency with office software and
EHR systems.
Transportation : Reliable transportation is required for commuting to the clinic.
Time Management : Strong organizational and time management skills are essential.
Dependability : Must be reliable, punctual, and able to work effectively in a team
environment.
Licenses / Certifications : Valid drivers license is required.
Job Type : Full-Time
Rover Position in some areas to provide care in Rural Locations
This position may require flexibility with hours, including 8 hour shifts, and rotating
Saturday weekend hours.
COVID-19 Considerations : .
Staff are expected to receive the COVID-19 vaccination as part of our health and safety
practices.
Healthcare Setting :
Clinic environment focused on addiction medicine and patient care.
Work Location :
In-person at our clinic location.
Salary : $19 - $24
