What are the responsibilities and job description for the Public Safety Dispatcher (Part-time Experienced) position at Port of San Diego?
PLEASE READ THIS ENTIRE JOB BULLETIN FOR INFORMATION
These are Part-Time Positions for Public Safety Dispatchers with experience.
Our Harbor Police Department is looking to hire two (2) Part-Time Public Safety Dispatchers who are detail oriented, great at multi-tasking, have exceptional customer service skills and are team players. Our unique department allows us to answer administrative emergency and 911 phone lines, while also working a police radio frequency. Our jurisdiction includes the San Diego International Airport and San Diego Bay.
The requirement for these part-time positions consist of qualified applicants with at least two years current or recent experience in a California law enforcement agency as an emergency call taker AND radio operator (must be law enforcement dispatching). Experience in operation of a computer aided dispatch system (CAD) is required.
Below is the process that will be required for each candidate:
1.) Complete initial application
2.) Screening of applications
3.) Criticall Exam - Tentatively scheduled January 23, 2023 - January 29, 2023 (Exam is done remotely)
4.) Complete and turn in Personal History Statement - Due February 14, 2023
Please do not turn in a Personal History Statement until you have received an email stating you are eligible for the position with instructions. Emails will be sent out after the recruitment closes. All eligible applicants must complete a Personal History Statement. The PHS form can be found at the P.O.S.T website at: https://post.ca.gov/
- Select the "Forms" tab and the name of the form is 2-255 Personal History Statement - Public Safety Dispatcher. Please be sure that you are completing the correct version, Revision 02/2018. The Harbor Police Department is only accepting this revision of the form.
Gathering information in this document may be time consuming. Please allow enough time to complete your PHS. Human Resources will accept PHS's on an as completed basis and they must have a wet signature. Therefore the PHS forms should be delivered in person or mailed to the Human Resources Department. More details will be released later in the process.
5.) Panel Interviews - Tentatively scheduled the week of February 28, 2023
6.) Police Chief interview - Tentatively scheduled the week of March 7, 2023
7.) Background Investigation
8.) Psychological Examination
9.) Medical Examination
GENERAL PURPOSE
Under general supervision, receives, evaluates and transmits emergency and non-emergency voice radio and telephone communications for the Harbor Police Department; dispatches public safety equipment and personnel in accordance with established policies and procedures; maintains records and logs; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
Positions in this class perform journey-level work in the Harbor Police Department dispatching routine and emergency equipment and personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
- Answers multiple telephone lines, including 9-1-1, emergency, and business lines, and monitors Port of San Diego and marine radio frequencies to receive reports of emergency calls for service involving public peace and safety, including crimes in progress, medical emergencies, and fire incidents; receives reports of non-emergency calls for service including disturbances, traffic complaints, and crimes that have already occurred; receives and responds to requests for information.
- Elicits information from callers to ensure a proper response; documents complaints; determines appropriate jurisdiction; decides and takes proper action to resolve complaints; determines dispatch priorities.
- Dispatches routine and emergency calls for service via radio to field personnel, including patrol officers, traffic officers, medics, and airport operations; maintains constant awareness of the location and activity of field personnel to ensure officer safety; monitors several police radio frequencies to maintain awareness of emergency situations occurring in and around District jurisdiction.
- Documents all information and retrieves information from the computer aided dispatch (CAD) system; conducts computer inquiries in several law enforcement databases to determine wants and warrants on persons, vehicles, and property; deciphers information received from these databases; operates deaf telephone equipment (TTY).
- Maintains a working knowledge of laws and regulations from the State of California, Department of Justice and Federal Communications Commission as well as internal policies and procedures.
- Operate a variety of public safety communications equipment including a multi-channel radio, 9-1-1 emergency telephone equipment, computer aided dispatch system, instant recall recorders, marine radio, and a fire pager.
- Perform related duties as assigned
QUALIFICATIONS
Knowledge of:
- Standard office practices and procedures.
- Basic conflict resolution methods and techniques.
- Basic customer relations’ methods and practices applicable to a public safety dispatch function.
Ability to:
- Speak and communicate clearly and concisely and modulate voice appropriately (in English).
- Elicit and explain information effectively and accurately to a wide variety of callers, including law enforcement, medical and fire personnel, local government officials and the public.
- Reason clearly, analyze situations accurately, and adopt and develop effective courses of action under emergency and non-emergency situations.
- Maintain professional demeanor and response in handling sensitive, provocative and/or emergency calls/callers.
- Multitask and handle several telephone calls, radio transmissions, and computer functions simultaneously.
- Record and relay numerous details accurately during routine phone calls as well as from callers under duress.
MINIMUM REQUIREMENTS
Experience:
At least two years current or recent experience in a California law enforcement agency as an emergency call taker AND radio operator (must be law enforcement dispatching). Experience in operation of a computer aided dispatch system (CAD) is required.
Education: Educational achievement equivalent to graduation from high school supplemented by specialized training in communications, public safety dispatch or related field.
Special Requirements:
Complete 24 hours of POST required continuing professional training every two (2) years.
Licenses; Certificates; Special Requirements:
California POST Basic Dispatcher certificate is required. A current, valid California Class C driver license at time of appointment and maintained at all times thereafter in order to operate a vehicle on District business.
California Department of Motor Vehicle (DMV) pull notice system: An incumbent in this position will be enrolled in the California DMV Pull Notice Program. The pull notice program provides information on the incumbent’s driving record and driver license status on a periodic basis to the District. An employee assigned a District vehicle must acknowledge receipt and understanding of District Administrative Procedures covering the use of District vehicles.
Must successfully pass a complete background investigation to include a police records check, employment history, credit history, education history, polygraph examination, neighborhood check and reference check. Must successfully pass a pre-employment physical examination, psychological examination, and drug screen.
Salary : $61,859 - $75,192
