Banquet Servers

Portage Country Club, a leader in food and beverage service and facilities for 120 years in Akron, OH, seeks dynamic, customer service-oriented servers to deliver an exemplary dining experience to our private members.

As a banquet server at Portage Country Club, you will:

• Focus on details to provide the highest quality of service to all members and guests of members.
• Strive for continuous improvement in knowledge, quality, consistency, service, products, work environment, safety, wellness, and member satisfaction.
• Maintain company culture by interacting with team members and senior staff with respect.
• Accommodate any special requests that the kitchen can deliver to the guest.
• Serve menu items to guests in a prompt and courteous manner according to established service standards.
• Note the timing of meal progression and notify kitchen staff.
• Perform pre- and post-shift side work, stock service station, etc.
• Knowledge of menu items, accompaniments for them, and daily specials.
• Answer questions about our food, beverages, and other restaurant functions and services.
• Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Remove used tableware between courses and provide tableware for the next course.
• Assist runners as needed with food delivery, especially with large parties and during peak periods.
• Maintain the tidiness of the table throughout the meal and be ready and willing to assist the bus person with clearing and resetting tables.
• If you see something, say something! Report all problems and maintenance issues to your supervisor.

Physical Requirements:

• Must be able to stand and continuously move for the duration of a regular shift.
• Must be able to maneuver, bend, twist, pivot, and navigate stairs.
• Must be able to lift up to 25 lbs. or more.

Educational and/or Experience Requirements:

• Must be a fast-paced worker, able to work with accuracy and skill.
• At least one year of experience working in a hospitality or fine dining setting.
• Top-notch customer service skills, strong interpersonal skills, and a “customer first” mentality.
• Strong listening and communication skills.
• Demonstrated knowledge and ability to adhere to quality standards for safety, sanitation, and food handling.
• Experience with using computers and familiarity with POS systems.
• Must be available to work evenings and weekend shifts.

We offer:

• Flexible schedules
• Free meals and golf
• Team Member Scholarship Program
• 401k with match