Junior Engagement Intern

Description

Job Title: Junior Engagement Intern

Date: 08/01/2024

Reports to: Engagement Representative

Department: Marketing

Status: Non-Exempt

General Summary

The mission of Portage Learning is to provide students with exceptional academic preparation via quality, accessible, and innovative methods as we assist schools in admitting and educating well-prepared students to succeed in their professions and vocations, positively impacting their communities. We believe this commitment to the individual student is founded on our core values as a company. We fulfill our mission and purpose through service, excellence, innovation, and support. These same ideals are shared in our view of work and how it plays out in each individual employee. At Portage Learning, we believe the growth of a person, as a whole, is necessary for reaching both professional and personal accomplishments. We care about the people who work here and the meaningful impact they have on others.

The Junior Engagement Intern serves as the critical first point of contact for prospective Portage Learning contacts. The Engagement Intern will research and identify potential customers, maintain records, and foster relationships through ongoing communication with prospects.

Key Responsibilities (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

• Assist in the identification and research efforts for potential customers through various sources such as databases, social media, and industry-specific directories.
• Support efforts to understand customer needs and challenges, while introducing the company's services.
• Help develop and maintain a pipeline of prospective customers. Assist in follow-up process to nurture existing relationships.
• Maintain accurate records of customer interactions and sales activities, while creating sales reports and dashboards, and tracking key metrics like call volume, email engagement, and conversion rates.
• Help Engagement Representatives identify market conditions, customer trends, and competitive activities to help refine business strategies.
• Perform other duties as assigned.
  
  

Knowledge/Skills Required

• Basic knowledge of fundamental sales concepts and relationship-building principles.
• Excellent communication (written, verbal, listening and public speaking) skills.
• Strong organizational and time-management skills, with attention to detail.
• Willingness to continuously learn and adapt to new sales techniques and market changes.
• Ability to use Microsoft Office Suite.
• Must be service oriented with a focus on helping others.
  
  

Qualifications (Education Requirements/Experience)

• Pursuing an undergraduate degree in Public Relations, Communications, Marketing, or related field.
• Demonstrated agreement with and vision for the stated mission, philosophy, values, and goals of Portage Learning.
  
  

Requirements

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, projectors, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit; talk and hear, use hands to type, file, handle or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand; walk and stoop, kneel, crouch or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.
• May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry and move light to medium weight. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information.
• Light lifting is required. Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force to constantly move objects.
  
  

Position Types And Expected Hours To Work

This is a seasonal internship, full-time position. Days and hours of work are typically Monday to Friday, 9:00 a.m. to 5:00 p.m. Must be able to work from the office located in Chippewa Township, PA.

Travel

This job does not require travel outside of the office.

Other Duties Disclaimer

This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis in order to meet organizational goals.