What are the responsibilities and job description for the Premium Concierge position at Portland Timbers?
A successful Suite Concierge provides best-in-class customer service to guests in our Premium Seating levels: Tanner Ridge, Suites, Field Seats and Lexus Lounge.
Primary Responsibilities:
Primary Responsibilities:
- Provide excellent service for Premium areas including Suites, Tanner Ridge and Field Seats
- Greet & welcome each guest with knowledge of premium areas and benefits to assist with any game day inquiries – be able to work all areas as needed
- Be available to all guests/fans for any questions, concerns as they enter their seating area and check on them periodically throughout the match
- Demonstrate recognition by name/seating location and develop rapport with Annual Members
- Ensure food & beverage are delivered and stocked in a timely manner and all guests are being attended to
- Communicate with Levy & Guest Service staff to ensure gameday services are run effectively and efficiently
- Be knowledgeable about seating layouts and setup/breakdown as needed
- Have the ability to handle escalated situations with calmness and confidence
- Ensure areas remain tidy and communicate to housekeeping when necessary
- Be an ambassador for the Timbers organization in the community
Requirements:
- Be present at most Timbers games as well as non-gameday events as scheduled
- Be able to stand for several hours at a time and lift 25lbs
- Computer proficient
Education:
- High School Diploma/GED or equivalent experience.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.