What are the responsibilities and job description for the Seasonal IT Support Technician position at Portrait Holdings?
We are seeking a seasonal IT Support Technician to assist our internal team during our busy season from September to December. This role focuses on providing phone and text-based technical support to employees, primarily for Windows-based systems. The ideal candidate will have strong troubleshooting skills, be responsive and patient, and have experience with Windows environments, NAS storage, and printers.
Key Responsibilities:
- Provide real-time technical support to employees via phone, text, and ticketing system.
- Troubleshoot issues related to Windows desktops and laptops, including system errors, login problems, and application performance.
- Support users with network-attached storage (NAS) access and file sharing issues.
- Diagnose and resolve printer issues in Windows environments (connectivity, driver issues, print queue errors).
- Assist with onboarding and offboarding tasks such as user account setup and system access.
- Document support interactions and recurring issues to help improve support efficiency.
Requirements
Requirements:
- High school diploma or equivalent required
- Minimum 1 year of IT support or help desk experience.
- Proficiency in Windows 10/11 troubleshooting and system configuration.
- Familiarity with NAS devices (e.g., Synology, QNAP) and basic file permission management.
- Experience with Windows-based printers and network printing setup.
- Strong communication and problem-solving skills.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
Preferred Skills:
- Experience using remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop).
- Familiarity with Active Directory and basic user management.
- Comfortable working in seasonal or high-volume environments.
