What are the responsibilities and job description for the Customer Supply Chain Specialist position at Post Holdings, Inc?
Job Details
Description
Duties and Responsibilities:
Serve as the primary point of contact for our customers and sales team
Process and manage customer orders, EDI and Manual order types
Provide primary support to the Customer Service function of all other business units within 8th Avenue
Subject Matter Experts on JDE, offering support and troubleshooting to individuals in the plants and customer service within other business units
Support operations from coast to coast across North America
Develop external and internal customer relationships to provide superior customer service
Validate and verify pricing, lead-time, promotions and allowances
Partner with sales, planning, quality, and logistics to ensure customer demand is met
Understand Company & Customer KPIs and report regularly against these targets
Reconciling account information and communication with both internal and external departments
Work with accounts receivable to minimize credits/debits and sales deductions
Analyze, coordinate, and implement projects designed to support department and/or key customer objectives.
Other duties, as assigned
Education and Experience Required:
Bachelors or better in Business or related field, or equivalent combination of education and experience.
1+ years customer service experience
Previous experience with Microsoft Office (Word, Excel, PowerPoint)
Preferred Education, Experience, And Skills:
3+ years’ experience in Supply Chain or Logistics
Experience in dealing with consumer goods, preferably private brands
Ability to work 9:30 am to 6:00 pm daily
Ability to adjust work schedule to include evenings, weekends and extended hours as business demands dictate
Strong interpersonal and communication skills – both oral and written
Ability to work in a self-directed team environment
Familiarity with JD Edwards preferred
Strong organizational skills
Strategic planning skills
High level of accuracy and attention to detail
Physical Requirements: Qualified candidates must be able to perform the following physical job requirements, with or without reasonable accommodation:
Must be able to lift up-to 10 pounds
Must be able to work in an office environment
Must be able to sit/stand for 8+ hours per shift
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Preferred
Bachelors or better in Business or related field.
Experience
Required
Experience with Microsoft Office
1 year:Customer Service Experience
Preferred
Familiarity with JD Edwards
Experience with consumer goods, preferably private brands
3 years:Experience in Supply Chain or Logistics
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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