Admissions Advisor ADP - Waterbury, CT

JOB SUMMARY:  

A Post University Admissions Advisor (in our Accelerated Degree Program) is responsible for new student recruitment regarding admission to the University’s ground and online programs.  Candidates should be intrinsically motivated, student-focused, and able to adapt to an ever-changing environment.  The individual should also possess excellent phone and time management skills.  This is an on-site position on our downtown campus in Waterbury, CT. 

ESSENTIAL FUNCTIONS:

• Conduct Professional College Advisory Sessions (PCAS) via telephone and occasionally face-to-face to help prospective students identify their interests and choose a Degree Program that fits each student’s individual personal and career goals. 
• Promptly respond to student inquiries regarding Post University and our program offerings. 
• Data entry of student enrollment information to ensure full and proper documentation. 
• Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process. 
• Work collaboratively with the Financial Aid, Office of Student Information, and other departments to assist students with their financing and advising needs. 
• Participate in student registration and development activities to promote student awareness, retention, and success. 
• Work with academic advising and faculty to identify students with academic problems and strive to overcome these issues to promote student success and retention; coordinate discipline issues with student services. 
• Meet & ideally exceed established team and individual enrollment goals. 
• Participate in weekly team and floor-wide meetings to address best sales practices and strategies. 
• Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment. 

• Foster the University culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
• Perform other related duties as assigned. 

 QUALIFICATIONS:

The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Associate degree required, bachelor’s degree preferred.  An equivalent combination of education and experience can be substituted for a bachelor’s degree. 
• Experience in higher education admissions and/or recruiting experience with a consultative sales approach is desired.  
• Prior call center, customer service, and/or sales experience are a plus.  
• Superior relationship-building skills with the ability to connect with students and colleagues required; must work in a collaborative, team-oriented environment.    
• Excellent interpersonal skills, including a dynamic phone presence, are required.  
• Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are necessary.  
• Must be a self-starter with excellent organizational skills and the ability to prioritize 
• Must possess the flexibility to adapt to a changing and dynamic environment. 
• Must be available to work weekend hours.