What are the responsibilities and job description for the Customer Service Representative position at Postnet SC114?
Benefits:
- Bonus based on performance
- Competitive salary
- Free uniforms
Join Our Team at PostNet
Location: 1985 riviera dr ste 103 mt pleasant sc
Are you a motivated, customer-focused individual passionate about service and sales? PostNet seeks an enthusiastic team member to support our daily operations and help customers with essential printing, shipping, and business services.
What We're Looking For
We invite candidates who meet the following qualifications:
- Education: High school diploma or equivalent (preferred)
- Experience: 2–3 years of sales experience (preferred)
- License: Valid driver’s license and reliable transportation
Key Responsibilities
In this role, you’ll be expected to:
Assist customers with shipping, packaging, printing, and other in-store services
- Contribute ideas to marketing and promotional initiatives
- Support daily store operations, including opening, closing, and managing the register
- Maintain organized and well-stocked inventory in collaboration with management
- Build strong working relationships with couriers and team members
- Sort and distribute mail to private mailboxes efficiently and accurately
Physical and Communication Requirements
To succeed in this position, you must:
Be able to stand for extended periods at the service counter
- Safely lift and carry items up to 50 pounds
- Communicate effectively with customers via phone, email, and in person
About PostNet
For over 30 years, PostNet has been a trusted provider of high-quality printing, shipping, and business solutions. We empower small businesses and individuals through reliable service and a customer-first approach.
Ready to be part of a dynamic team that supports local businesses and delivers top-notch service?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will have a passion for providing exceptional client services and will thrive in a fast-paced environment. This role involves engaging with customers, resolving inquiries, and ensuring a positive experience while maintaining high standards of communication and professionalism.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Analyze customer needs and offer appropriate solutions or alternatives.
- Maintain detailed records of customer interactions through data entry into our systems.
- Utilize effective phone etiquette to ensure clear communication with clients.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products.
- Support the overall operations of the office by performing various administrative tasks as needed.
Requirements
- Bilingual proficiency is preferred but not required; fluency in English is essential.
- Previous experience in a call center or client services role is highly desirable.
- Strong analytical skills to assess customer needs effectively.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Familiarity with data entry processes and office software applications.
- Ability to work independently as well as part of a team in a dynamic environment.
- A positive attitude and willingness to learn new skills are essential for success in this role.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Part-time
Pay: $10.00 - $12.50 per hour
Expected hours: 20 – 35 per week
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
Work Location: In person
Salary : $10 - $13