Medical Secretary

Job Title: Medical Secretary
Location: Alexandria, VA
Job Type: Full-Time
Industry: Healthcare (Urology Practice)

About Us – Who We Are

At Potomac Urology Center, we stand at the forefront of innovative and compassionate urological medicine. Our mission is driven by an unrelenting pursuit of excellence—delivering quality care and service to patients and their families with integrity, precision, and heart. We pride ourselves on being a dynamic, fast-paced practice where patient-centered communication, ethical conduct, and continuous innovation are at the core of our daily work.

We are committed to fostering a work environment that empowers our team, encourages professional development, and values collaboration. Join us as we redefine standards in urological care—where your work directly contributes to transforming lives.

Position Overview – Medical Secretary

As the Medical Secretary, you will serve as the front-line representative of our practice—greeting patients with warmth and professionalism while ensuring that all administrative and scheduling processes run smoothly. This role requires a high level of discretion, excellent communication skills, and the ability to multi-task in a fast-paced clinical environment. You will work closely with patients, providers, and fellow staff members to ensure our practice functions with excellence and empathy.

Key Responsibilities

• Warmly greet callers and patients; serve as a courteous and helpful first point of contact.
• Manage inbound calls, responding within three to four rings, and handle sensitive medical information with sound judgment.
• Accurately schedule patient appointments using eCW, matching provider availability to patient preferences and clinical guidelines.
• Thoroughly add and update patient demographics and insurance information during scheduling and check-in.
• Confirm, cancel, or reschedule appointments as requested by patients or providers.
• Regularly update the scheduling system to ensure patient records are current and reliable.
• Communicate effectively with providers, staff, and management regarding patient concerns or system issues.
• Support inter-office communication, including faxing records and fulfilling documentation requests.
• Respond to patient inquiries and concerns calmly and efficiently using customer service principles.
• Support daily clerical tasks as assigned by the office manager.
• Travel to other clinic locations as needed.

Performance RequirementsKnowledge

• Knowledge of medical practice protocols related to scheduling appointments and inputting patient demographics.
• Knowledge of EMR medical systems.
• Knowledge of medical terminology.
• Knowledge of grammar, spelling, and punctuation for general correspondence within patients’ charts.
• Knowledge of customer service, principles, and techniques.

Skills & Abilities

• Strong multitasking and organizational skills
• Excellent phone etiquette and communication abilities
• Effective time management and task prioritization
• Interpersonal and problem-solving skills
• Ability to work independently and collaboratively
• Comfort with multi-line phone systems
• Commitment to professional demeanor and patient confidentiality

Qualifications

Education:

• High School Diploma or GED (required)
• Associate’s or Bachelor’s Degree (preferred)

Experience:

• 2–3 years of experience in a medical office setting
• Background in fast-paced, high-volume patient care environments

Why Join PUC?

At Potomac Urology Center, you’re more than just an employee—you’re a vital part of our mission. Here, you’ll find:

• A culture grounded in excellence, teamwork, and innovation
• A commitment to employee growth, community service, and quality care
• The opportunity to work at the cutting edge of urological medicine
• A workplace where your voice matters and your efforts directly enhance lives

Our Mission & Promise"The relentless pursuit of excellence and quality in service and satisfaction to our patients and their families without regard to our own individual interests or motivations."

We believe that every interaction with a patient is an opportunity to make a difference. Every decision we make today shapes the quality of care we provide tomorrow. That’s why we hold ourselves to the highest standards—not just in clinical excellence, but in humanity, empathy, and ethics.

At Potomac Urology Center, success is not a destination; it’s a continuous journey marked by growth, transformation, and an uncompromising focus on those we serve.

Apply Now

If you’re passionate about healthcare, thrive in a patient-focused environment, and want to be part of something bigger than yourself, we’d love to meet you

Potomac Urology Care is an Equal Opportunity Employer and values diversity in our team. We encourage all qualified individuals to apply.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $17 - $25