What are the responsibilities and job description for the Desktop Support Tech II position at Powers Health?
Powers Health is hiring a Desktop Support Tech II!
Position is located at Community Hospital, Munster, In
Job Description:
Provides system-wide, level II IT user support and desktop for Powers Health. The job includes answering phone calls and acknowledges online user requests to Help Desk. Resolves Level I and Level II incidents as defined by CFNI’s Help Desks Incident Management Process. This position will include the completion of project tasks as it relates to desktop activities which may include monitoring hardware and workstation software to establish and maintain documented standards within the Powers Health. The Desktop Support Technician II will be responsible for the installation, maintenance and documentation of personal computer hardware, printers and terminals under the management of the facility. The Desktop Support Technician II must be able to escalate and report issues on a timely manner to PMO or Desktop Support Manager.
Required Skills & Qualifications:
- Minimum of Associates Degree in Information Technology or related field or equivalent work experience required.
- Proven ability to troubleshoot, upgrade and support various desktop Operating Systems, MS Office applications including Windows 7.0/XP/Vista, MS Outlook, and Internet on desktops/laptops required.
- 3 years desktop work experience required.
- Excellent customer service and organizational skills.
- Demonstrated ability to manage multiple projects.
- Proven ability to interact with non-technical users at all levels within an organization.
- Experience using ticket remedy system, iSupport help desk ticket system a plus.
- MS Certified Professional certification preferred.
- A Certification preferred.
- Desktop healthcare experience preferred
- Must have reliable transportation to work at offsite locations.
- Must be able to work rotation oncall after hours.
Your Extraordinary Career Starts Here
We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.
Our comprehensive benefits program includes, but is not limited to:
- Medical, dental and vision coverage
- Wellness program, including free screenings
- Healthcare and Dependent Care Spending Accounts (HSA)
- Retirement savings plan
- Life insurance
- Disability income protection
- Employee Assistance Program (EAP)
- Fitness center discount program
- Tuition assistance and career development
- Paid Time Off (PTO)
- Reward and recognition programs
Join our team of healthcare professionals at Powers Health. Apply today!
