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Company Overview:
PPG Health and SNG Dialysis are rapidly growing integrated healthcare organizations serving the Dallas- Fort Worth, Houston, San Antonio and outlying areas. Through partnerships with primary care and specialty practices, PPG & SNG serve the community with exceptional quality care and access to a wide variety of medical specialties.
Summary:
The experienced Medical Assistant - Receptionist, under the supervision of the Office Manager, will be responsible for performing a variety of medical assistant duties to provide excellent patient care to a range of medical needs in a multi-specialty clinic setting. This MA will be to answering the phone/ triage patient calls to appropriate personnel and check-in patients for their appointments. You will ensure HIPPA consents are complete and signed annually for each patient. You must be able to use basic office equipment, and have great communication skills. You will be in charge of the office inventory, mail, copying charts and sending finalized operative reports to dialysis centers, and other duties as assigned.
Primary Responsibilities:
Patient Scheduling
- Schedule appointments and procedures
- Manage the clinic schedule for multiple physicians and practices
- Schedule hospital admissions
- Schedule referrals as indicated by the physician and fax records as indicated.
- Print copy of daily schedule
- Record Keeping
- Scan and attach information to patients’ accounts
- Document all patient interactions is patient’s chart
- Always make a telephone encounter and add a time stamp
Patient Care
- Greet patients at front desk
- Take vital signs, patient weight, and date of birth
- Escort patients to exam room and to the front during check-out
- Update medication list, allergies, and pharmacy for each visit
- List in patient chart any particular concerns or problems they are experiencing
- Draw blood
- Assist physician
- Clean exam rooms and keep it stocked
- Answer telephone calls from patients, physicians and other facilities
- Call patients with physician responses to questions
- Review labs a minimum of three (3) times a day
- Call patients with test results, scheduled tests, procedures, or hospitalizations
- Make copies of lab results for patients to keep and mail out when requested
- Check jellybeans everyday
- Preauthorization on specialty medications
- Complete lab requisitions
- Enter all new patient packet information into ECW
- Ensure patient has current labs. manually inputs into ECW if labs are from another physician
- Creates a STAT lab order, if required
- Sends new or refill medications to pharmacy
- Sets up direct hospital admission, if ordered
Medications
- Strong background working with prescription medications
- Obtain UA testing for controlled substance medications
- ESCRIBE pharmacy to order new prescription medications or fax if not equipped with eprescribe.
- Check with patient to verify if 30 days or 90 days is needed and at which pharmacy
- Refill patient prescriptions as directed by the physician
- Obtain authorization from physician to refill restricted medications
- Phone patient to advise them of new medications ordered by physician
Physician Assisting
- Obtain most current lab values with eGFR and procedure test results for physician to review
- Retrieve reports from hospitals and other physicians
- Give telephone messages, mail, and documents for physician to sign at each clinic
- Page physicians as necessary
- Other duties as assigned by manager/supervisor
Skills / Requirements:
- Intermediate skills on Windows based operating system and Microsoft Office (MS Word, Excel, PowerPoint).
- Familiar with Medical Manager software- E-Clinical Works (ECW)10 keyTyping – minimum of 50 wpm
- Knowledge of all business machines including fax, copier, and printers.
Special Skills and Abilities:
- Ability to perform multitask in a fast paced environment.
- Excellent written and verbal communication skills.
- Ability to work with variety of personalities and work philosophies and adapt as needed to changing environment.
- Ability to draw blood and give injections
- Ability to work well with patients in a professional, compassionate manner
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