What are the responsibilities and job description for the Absence Mgmt Coordinator position at PPL Corporation?
As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.
Overview
This role supports the Absence Management Department in handling Sick, Short-Term Disability (STD), Long Term Disability (LTD), Family Medical Leave Act (FMLA), Parental Leave, and work injury cases. The position involves coordinating data across multiple systems to process employee leave in accordance with company policies for both union and non-union employees.
Responsibilities
- Daily oversight of incoming and outgoing communications via central line or group email.
- Serve as an Absence Management resource for employees and business units.
- Provide high-quality customer service with accurate, timely information.
- Manage the Absence Management mailboxes, supporting the Absence Management team with tasks such as Sick Leave End Date (SLED) calculation, time coding, and wage information.
- Upload and file digital documents.
- Engage in interactive processes with employees and business lines regarding leave status.
- Support team projects related to leave administration and compliance.
- Utilize Microsoft Office, Teams, Excel, Adobe, and various vendor applications daily.
- Assign tasks including reminders for forms and return-to-work communications.
- Support the ADA (American Disabilities Act) accommodation interactive process.
- Collaborate with the Third-Party Administrators ensuring compliance with service level agreements, federal laws, and state laws.
Qualifications
Basic Qualifications
- Bachelor’s Degree in a relevant field or an equivalent combination of education and experience on a year-for-year basis. Ability to maintain a high level of confidentiality.
- Effective prioritization of multiple tasks and priorities.
- Innovative mindset.
- Detail-oriented with strong research and analytical skills.
- Ability to develop rapport and work with diverse personalities at all levels.
- Reliability and ability to work independently.
- Quick learner with a sense of urgency and exceptional communication skills (oral and written).
- Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Adobe, etc.
- Ability to learn and navigate various vendor platforms.
- Valid in-state driver's license.
Preferred Qualifications
- Experience in absence management (short-term disability/leave management).
- General understanding of leave processing and applicable state family leave regulations and laws.
Remote Work The company reserves the right to determine if this position will be on-site, remote, or a combination of both. Physical presence in the office may be required for face-to-face interactions and coordination.
Equal Employment Opportunity Our company is an equal opportunity, affirmative action employer dedicated to diversity and the strength it brings to the workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, protected veteran status, sexual orientation, gender identity, genetic information, disability status, or any other protected characteristic.
