What are the responsibilities and job description for the Associate Account Manager position at PPL Labs?
About the job
PPL Labs helps local businesses establish and grow their online presence. SEO, digital advertising, web design - all businesses need it! That's where we come in. To achieve this daily, our Account Management team must possess an unrivaled sense of autonomy, ownership, and dedication to helping each customer onboard to our platforms.
We are currently in a rapid growth phase and are looking for ambitious individuals to join our customer success team. Everyone on our team brings a high level of enthusiasm for our mission and a passion to grow PPL Labs.
Why you want to work with us:
-Located in the heart of Downtown Boston
-Opportunity to work for an up and coming startup
-Open office environment
-Office snacks daily and lunch provided often
-Health & wellness stipend
-Unlimited vacation
-Frequent office outings to let loose and have fun!
As an Associate Account Manager
You will:
-Help onboard customers
-Build and strengthen customer relationships
-Manage all aspects of business-client relationship post sale
-Provide support to active client base
-Maintain a revenue base by managing account retention
-Drive upgrade revenue from new product feature adoption and expanded usage
-Work as part of the team to develop strategies for scale and growth
You have:
-Prior experience with project management or customer service
-Desire to work with small business owners
-Phenomenal organizational skills
-Working knowledge of digital marketing
-Clear and articulate communication skills and the ability to effectively drive a phone conversation
-The ability to thrive in a fast-paced environment
-Motivation to learn and solve problems
-An ability to self-manage and follow schedules
-Adaptability to changing situations
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Schedule:
- Monday to Friday
Application Question(s):
- What is your earliest start date for a new position?
Work Location: One location