What are the responsibilities and job description for the Digital Operations Agent position at PRA Group?
We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. Position Summary: Provides assistance to the Company’s customers; communicates with customers and their representatives via email; acts as an impartial mediator of consumer issue resolution. Provides assistance to the Company’s customers logging in to the PRA customer payment portal (PRAPay.com); communicates with customers and their representatives via email to resolve the customer’s inquiries. Comply with all aspects of the Fair Debt Collection Practices Act (FDCPA), company policies and procedures Confer with customer through the PRA website in attempt to determine reason for overdue payment, review terms of sales, service, or credit contract with customer; take appropriate action if customer disputes the account(s). Request appropriate form letters to customers to notify of transfer of account to our company, encourage payment of delinquent accounts or confirm agreements to settle accounts. Record information about financial status of customer and status of collection efforts using automated collections software. Obtain and review appropriate correspondence and documents, both paper and electronic that pertain to the account. Works with customers directly when necessary to investigate and resolve questions, issues or complaints. Works with other PRA departments on all email specific tasks. Works with Digital Operations leadership on all email specific tasks, research, and projects. All qualified applicants will receive consideration for employment regardless of age, race, color, sex, gender, religion, national origin, physical or mental disability, citizenship, or any other classes recognized by state or local law or any other characteristic protected under applicable federal, state or local law. We are a drug free workplace. As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers. With thousands of employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt. For more information, please visit www.pragroup.com.